Faktor-faktor yang mempengaruhi kepuasan pasien di Klinik PT. X Jakarta Utara Tahun 2020

Insani, Ide Bagoes (2020) Faktor-faktor yang mempengaruhi kepuasan pasien di Klinik PT. X Jakarta Utara Tahun 2020. Masters thesis, Universitas Pelita Harapan.

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Abstract

Keselamatan dan kesehatan kerja merupakan suatu faktor yang dapat memberikan keunggulan kompetitif bagi suatu perusahaan. Oleh karena itu, dibutuhkan pelayanan kesehatan tenaga kerja yang berkualitas untuk menjaga kinerja serta kualitas sumber daya manusia perusahaan. Kepuasan pasien merupakan salah satu indikator yang dapat digunakan untuk mengukur kualitas jasa kesehatan. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang dapat memengaruhi kepuasan pasien di klinik PT. X Jakarta Utara. Sampel merupakan karyawan PT. X yang berobat ke klinik perusahaan, yang diambil dengan metode convenience samping. Data diperoleh melalui interview sebagai pendahuluan untuk mengarahkan penyusunan kuesioner. Data dijabarkan melalui distribusi frekuensi serta exploratory factor analysis. Hasil survei pendahuluan menunjukkan bahwa terdapat 33 variabel potensial yang dimasukkan ke dalam kuesioner. Pada analisis faktor, 14 variabel dengan loading factor rendah atau cross-loading dieliminasi, menyisakan 19 variabel yang direduksi menjadi 3 faktor, yaitu faktor jasa medis, faktor kenyamanan pasien, dan faktor obat-obatan. Ketiga faktor tersebut menunjukkan area yang dapat menjadi fokus upaya-upaya peningkatan kualitas pelayanan kesehatan tenaga kerja. / Occupational safety and health (OSH) is vital in any organization. An excellent implementation of OSH through quality workplace health care is necessary to ensure a productive workforce and to maintain the quality of the company’s human resources. Patient satisfaction is one of the indicators to measure the quality of health care. This study aims to identify the determinants of patient satisfaction in “X” company clinic of North Jakarta. Samples were obtained from “X” company assembly plant employees through convenience sampling. A preliminary survey was conducted to aid questionnaire drafting. Data obtained was analyzed with exploratory factor analysis. The results of the preliminary survey showed 33 potential variables included in the questionnaire. During the factor analysis process, 14 variables with low loading factors or significant cross-loading were eliminated, leaving a total of 19 variables reduced to 3 factors, namely medical services, patient convenience, and medications. These factors should become the focus of workplace healthcare quality improvement efforts.

Item Type: Thesis (Masters)
Creators:
CreatorsNIMEmail
Insani, Ide BagoesNIM00000028776ide.bagoes.insani@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorBernarto, InnocentiusNIDN0320016501bernarto227@gmail.com
Uncontrolled Keywords: exploratory factor analysis ; patient satisfaction ; workforce health services
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Hospital Administration
Current > Faculty/School - UPH Karawaci > Business School > Master of Hospital Administration
Depositing User: Users 80 not found.
Date Deposited: 10 Dec 2020 04:55
Last Modified: 14 May 2022 04:16
URI: http://repository.uph.edu/id/eprint/10953

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