Aktivitas crm pigeon baby melalui social media oleh r-cubed dalam meningkatkan customer engagement

Febrika, Regina (2013) Aktivitas crm pigeon baby melalui social media oleh r-cubed dalam meningkatkan customer engagement. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Perusahaan menyadari bahwa customer merupakan aspek penting dalam mempertahankan perusahaan untuk jangka panjang. Oleh karena itu, Perusahaan perlu memfokuskan strategi pemasaran pada kepuasan customer. Salah satu strategi yang tepat yaitu CRM yang dapat mendukung pembangunan dan pemeliharaan hubungan dengan customer. Strategi CRM diterapkan Pigeon Baby melalui kepercayaannya terhadap R-Cubed sebagai digital branding agency untuk menangani social media. R-Cubed berusaha membangun dan memelihara hubungan dengan customer melalui penerapan konsep CRM. Salah satu aktivitas CRM yang dilakukan, yaitu lomba foto nasional Pigeon Baby “Our Love to You”. Kompetisi tersebut dilakukan agar customer dapat terlibat dalam aktivitas perusahaan. Selain itu, memanfaatkan social media seperti facebook dan twitter yang mudah diakses sebagai penyebaran informasi. Melalui social media, R-Cubed berharap tercapainya tahapan customer engagement dimana customer bersedia meluangkan waktu dan tenaga untuk berbicara dengan perusahaan. Pigeon Baby melakukan beberapa aktivitas CRM yaitu antara lain free premium, kompetisi dan kegiatan lainnya. Pada penerapan aktivitas CRM melalui social media, R-Cubed perlu lebih mengarahkan Pigeon Baby untuk memanfaatkan social media secara maksimal agar customer engagement mudah dicapai. / Company realizes that customer is an important aspect to maintain its existence for a long period of time. Therefore, company has to focus on marketing strategies towards customer satisfaction. One of the appropriate strategies is CRM which can help to support growth and maintain relationship with customers. CRM Strategy applied by Pigeon Baby through its belief to R-Cubed as digital branding agency to handle social media. R-Cubed tries to build and maintain relationship with customers through the application of CRM concept. One of the CRM activities done by R-Cubed is Pigeon Baby national photo “Our Love to You” competition. The goal of this competition is to involve customers with the company activity. Moreover by utilizing social media such as facebook and twitter which are easy to access as information dissemination. Through social media, R-Cubed hopes to achieve customer engagement phase where customers are willing to take their time and energy to talk and communicate with the company. Pigeon Baby has done some CRM activities such as free premium, competition, and other activities. On the application of CRM activity through social media, R-Cubed needs to further direct Pigeon Baby to utilize social media maximally so that customer engagement is easy to reach.

Item Type: Thesis (Bachelor)
Creators:
CreatorsNIMEmail
Febrika, ReginaUNSPECIFIEDUNSPECIFIED
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorPamungkas, SigitUNSPECIFIEDUNSPECIFIED
Uncontrolled Keywords: crm ; social media ; customer engagement
Subjects: H Social Sciences > HM Sociology > HM(1)-1281 Sociology
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science
Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science
Depositing User: Users 17 not found.
Date Deposited: 04 Oct 2018 07:24
Last Modified: 16 Dec 2019 04:21
URI: http://repository.uph.edu/id/eprint/1115

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