Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality

Agustinus, Mikhael (2020) Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini ditujukan untuk mengetahui bagaimana pengaruh Physical Environment, Food Quality, Costumer Orientation, Communication, Relationship Benefits, Price Fairness terhadap customer loyalty melalui Relationship Quality. Manfaat yang diperoleh dari penelitian ini adalah menambah ilmu pengetahuan dalam bidang manajemen khususnya seberapa pengaruh customer satisfaction hingga dapat meningkatkan customer loyalty yang hasil akhirnya akan meningkatkan pelangan Warunk UpNormal di Surabaya. This study aims to determine how the influence of Physical Environment, Food Quality, Customer Orientation, Communication, Relationship Benefits, Price Fairness on customer loyalty through Relationship Quality. The benefit obtained from this research is to increase knowledge in the field of management, especially how the influence of customer satisfaction is to increase customer loyalty, which in turn will increase Warunk UpNormal customers in Surabaya.

Item Type: Thesis (Bachelor)
Creators:
CreatorsNIMEmail
Agustinus, MikhaelNIM02011170024mikhaelwijay4@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorRonald, RonaldNIDN0720097804UNSPECIFIED
Thesis advisorAmelia, AmeliaNIDN0715128701UNSPECIFIED
Uncontrolled Keywords: physical environment; food quality; customer orientation; communication; relationship benefits; price fairness; relationship quality
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Users 4699 not found.
Date Deposited: 02 Nov 2020 08:04
Last Modified: 09 Nov 2020 08:32
URI: http://repository.uph.edu/id/eprint/11481

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