Ichwanto, Gito (2018) Peran kualitas pelayanan dan budaya organisasi dalam menciptakan kepuasan konsumen bagi pengguna kartu bpjs kesehatan di rumah sakit xyz Cilegon. Masters thesis, Universitas Pelita Harapan.
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Abstract
Tujuan dari penulisan term paper ini adalah untuk mengetahui apakah kualitas pelayanan dan budaya organisasi dari Rumah Sakit XYZ berpengaruh terhadap tingkat kepuasan bagi pasien yang menggunakan fasilitas BPJS Kesehatan. Pendekatan analisis dalam term paper ini menggunakan teori dimesi kualitas jasa yaitu tangibles, reability, responsiveness, assurance, dan emphaty. Hasil analisis menunjukan bahwa responden secara garis besar puas dengan pelayanan yang diberikan, hanya saja masih banyak terdapat hal-hal yang harus diperbaiki untuk meningkatkan tingkat kepuasan pasien peserta BPJS Kesehatan di Rumah Sakit XYZ.
| Item Type: | Thesis (Masters) | ||||||||
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| Additional Information: | T 19-14 ICH p | ||||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||
| Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
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| Depositing User: | Users 18 not found. | ||||||||
| Date Deposited: | 20 May 2021 02:21 | ||||||||
| Last Modified: | 28 May 2022 01:29 | ||||||||
| URI: | http://repository.uph.edu/id/eprint/25979 |
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