The importance of employee performance and customer loyalty at Jelim Indonesia Medan

Irawan, Jenny (2019) The importance of employee performance and customer loyalty at Jelim Indonesia Medan. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

The beauty clinic industry is one of the most important sectors in the hospitality industry. Since customers are at the very heart of hospitality industry, maintaing a focus on the customer is extremely important if you want to achieve success. The company have to provide a good work strategy of its their product or service to enhance their beauty clinic industry. The purpose of this research of work is to analyze the role of employee performance and also with their strategy in the development of beauty clinic industry. The aim is also show the impact of employee performance and how the strategy could be used to ensure success in highly competitive in the hospitality industry.

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