Gambaran tingkat kepuasan pesien mengenai pelayanan kesehatan rawat inap rumah sakit siloam dhirga surya = the picture of health services towards the levels of satisfaction of impatient siloam dhirga surya hospitals.

Simanjuntak, Helenika (2018) Gambaran tingkat kepuasan pesien mengenai pelayanan kesehatan rawat inap rumah sakit siloam dhirga surya = the picture of health services towards the levels of satisfaction of impatient siloam dhirga surya hospitals. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Quality healthcare in the basic needs that are required of everyone. The concept of quality of health services is determined by the five that are commonly known by the term “SERVQUAL” (responsiveness, assurance, tangible, empathy dan reliability). As the services can be measured from the level of patient satisfaction, the purpose of this research was to describe the picture of the level of satisfaction regarding the health services against inpatients. The design of this study using the method of quantitativeand deskriftif sampling techniques used in this research are the total sampling. Data colection is done on using a detailed questionnaires from Siloam Hospital. The population in this research ninety people and the number of samples taken ninety people. Research conduction the contract time to all inpatients has the distinction of age and date in the hospital. The results of the description of the level of patient regarding the health service of impatient of Hospital Siloam Dhirga Surya, from five dimensions of nursing are categorized is Tangibility 76,66%, Reliability 72,22%, Assurance 77,77%, Responsivesness 74,44% and Empaty 74,44%. From the comclusion of this study illustrates yhet the picture of health service in five dimensions is the value of mode tehere that is, the category of satisfaction. Suggestion of research for the next researcher is suggested add or replace independent variable that is apart from dimension “SERVQUAL” / Pelayanan kesehatan bermutu merupakan kebutuhan dasar yang diperlukan setiap orang. Konsep mutu layanan kesehatan ditentukan oleh lima istilah “SERVQUAL” (responsiveness, assurance, tangible, empathy dan reliability). layanan kesehatan dapat diukur dari tingkat kepuasan pasien. Tujuan penelitian ini untuk mendeskripsikan gambaran tingkat kepuasan pasien mengenai pelayanan kesehatan terhadap pasien rawat inap. Desain penelitian ini menggunakan metode deskriftif kuantitatif serta teknik pengambilan sampel yang digunakan adalah purposive sampel. Pengumpulan data dilakukan menggunakan kuisioner. Jumlah populasi dalam penelitian ini 90 orang dan jumlah sampel yang di ambil 90 orang. Peneliti melakukan kontrak waktu kepada semua pasien rawat. Hasil penelitian dari gambaran tingkat kepuasan pasien mengenai pelayanan kesehatan pasien rawat inap rumah sakit Siloam Dhirga Surya, dari 5 dimensi keperawatan yang dikategorikan tinggi ada 5 dimensi, Tangibility (76,66%), Reliability (72,22%), Assurance (77,77%), Responsivenesness (74,44%) dan Empaty (74,44%). kesimpulan penelitian mengenai gambaran pelayanan kesehatan adalah nilai modus 3 dan nilai rata- rata 3 yaitu, kategori puas. Saran penelitian bagi peneliti selanjutnya disarankan menambah atau mengganti variabel bebas, selain dari dimensi “SERVQUAL”

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