Perbedaan tingkat kepuasan pasien terhadap pelayanan kesehatan yang diberikan oleh dokter dan perawat di kamar operasi Siloam Hospital Kebon Jeruk = Differences on patient satisfaction level of health services provided by the doctors and nurses in operating room Siloam Hospital Kebon Jeruk

Danish, Danisih (2011) Perbedaan tingkat kepuasan pasien terhadap pelayanan kesehatan yang diberikan oleh dokter dan perawat di kamar operasi Siloam Hospital Kebon Jeruk = Differences on patient satisfaction level of health services provided by the doctors and nurses in operating room Siloam Hospital Kebon Jeruk. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Persaingan rumah sakit dalam memberikan pelayanan yang berkualitas bertujuan untuk meningkatkan kepuasan pasien, kamar operasi Siloam Hospital Kebon Jeruk (SHKJ) berusaha memberikan pelayanan yang terbaik. Di kamar operasi SHKJ dua tahun belakangan terjadi penurunan jumlah pasien sebesar 15% dan peningkatan komplain pasien sebesar 4,65% Penelitian ini bertujuan mengetahui perbedaan tingkat kepuasan pasien terhadap pelayanan kesehatan yang diberikan oleh dokter dengan pelayanan kesehatan yang diberikan oleh perawat di kamar operasi SHKJ, meliputi pelayanan informasi, ketepatan waktu, lingkungan, kompetensi tenaga kesehatan, hubungan antara dokter maupun perawat dengan pasien Desain penelitan non eksperimen deskriptif komparatif dengan non random accidental sampling. Kepuasan pasien diukur menggunakan instrumen kuesioner kepuasan pasien terhadap kualitas pelayanan kesehatan di kamar operasi SHKJ dengan nilai uji reliabilitas 0,975 untuk variabel kepuasan pasien terhadap pelayanan perawat dan 0,974 untuk kepuasan pasien terhadap pelayanan dokter. Analisa data dalam penelitian ini menggunakan komputerisasi uji statistik non parametrik wilcoxon test dengan hasil P value 0,880. Hasil penelitian menunjukkan tidak ada perbedaan tingkat kepuasan pasien terhadap pelayanan kesehatan yang diberikan oleh dokter dengan pelayanan kesehatan yang diberikan oleh perawat./ Hospital competition in providing a quality service aimed at improving patient satisfaction, operating room Siloam Hospital Kebon Jeruk (SHKJ) tried to provide the best service. In the operating room SHKJ two years a decline in the number of patients by 15% and an increase of 4.65% patient complaints This study aimed to identify differences in the level of patient satisfaction with health services provided by physicians with health care provided by nurses in the operating room SHKJ, including information service, punctuality, the environment, the competence of health workers, the relationship between doctor and nurse with patient. This study was designed by using non-experimental descriptive comparative research with non-random accidental sampling. Patient satisfaction was measured using a patient satisfaction questionnaire instrument to quality health care in the SHKJ operating room with 0.975 reliability test value for the variable patient satisfaction of care nurses and 0.974 for the satisfaction of patient to physician services. Analysis of the data in this study using a computerized nonparametric Wilcoxon statistical test results of the test with P value 0.880. The results showed no difference in the level of patient satisfaction to health services provided by physicians with health care provided by nurses.

Item Type: Thesis (Bachelor)
Creators:
CreatorsNIMEmail
Danish, DanisihUNSPECIFIEDUNSPECIFIED
Contributors:
ContributionContributorsNIDN/NIDKEmail
UNSPECIFIEDSiswadi, YakobusUNSPECIFIEDUNSPECIFIED
UNSPECIFIEDSinaga, JuniartaUNSPECIFIEDUNSPECIFIED
Uncontrolled Keywords: Satisfaction of patients; health care; quality; operating room
Subjects: R Medicine > RT Nursing
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Nursing > Nursing
Current > Faculty/School - UPH Karawaci > Faculty of Nursing > Nursing
Depositing User: Mrs Veronica Fitri Astuti
Date Deposited: 04 Oct 2018 04:15
Last Modified: 21 Feb 2019 08:03
URI: http://repository.uph.edu/id/eprint/412

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