Evaluasi kepuasan pasien terhadap pelayanan pengantaran obat ke rumah pada pasien rawat jalan rumah sakit x = Evaluation of patient satisfaction towards home delivery of drug delivery services in patients in a private hospital x

Wahani, Jein Telly (2021) Evaluasi kepuasan pasien terhadap pelayanan pengantaran obat ke rumah pada pasien rawat jalan rumah sakit x = Evaluation of patient satisfaction towards home delivery of drug delivery services in patients in a private hospital x. Diploma thesis, Universitas Pelita Harapan.

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Abstract

Kepuasan pasien merupakan suatu indikator penting yang perlu diperhatikan dalam pelayanan kesehatan dan merupakan inti dari pemasaran yang berorientasi kepada pasien. Pelayanan yang memuaskan dan berkualitas akan membentuk loyalitas pasien dan kepuasan sangat erat hubungannya dengan “word of mouth”. Persaingan bisnis dalam pelayanan kesehatan sudah semakin meningkat sehingga mendorong pihak Rumah sakit untuk lebih memperhatikan kepuasan pasiennya. Pelayanan berbasis internet dan transportasi dengan menggunakan pelayanan jasa pihak ketiga merupakan salah satu cara dalam meningkatkan kepuasan pasien. Tujuan penelitian ini mengetahui pengantaran melalui pihak ketiga dapat meningkatkan kepuasan pasien. Metode dari penelitian ini adalah adalah penelitian deskriptif prosprektif dengan menggunakan kuisioner sebagai instrumen pengumpulan data, dengan subjek penelitian adalah pasien rumah sakit yang menggunakan fasilitas pengantaran obat dan objek penelitiannya adalah kepuasan pasien terhadap rumah sakit. Hasil penelitian ini menunjukkan bahwa nilai kepuasan pada setiap dimensi kepuasan masuk kategori setuju dan dapat disimpulkan pasien puas dengan pelayanan pengantaran obat ke rumah pasien. / Patient satisfaction is an important indicator that needs to be considered in health service and is the core of patient-oriented marketing. Satisfactory and quality service will form patient loyalty and satisfaction is very closely related to "word of mouth" Business competition in health care has been increasing thus encouraging the hospital to pay more attention to patient satisfaction. Internet-based services and transportation using third-party services are one way to increase patient satisfaction. The purpose of this research is to know that delivery through a third party can increase patient satisfaction. The method of this study is a prospective descriptive study using questionnaires as a data collection instrumen, with the research subjects being hospital patients who use drug delivery facilities and the object of research is patient satisfaction with hospitals. The results of this study indicate that the satisfaction value on each satisfaction dimension is in the agreed category and it can be concluded that the patient is satisfied with the delivery of the drug to the patient's home.

Item Type: Thesis (Diploma)
Creators:
CreatorsNIMEmail
Wahani, Jein TellyNIM01174180033jeintellywahani1789@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorTitiesari, Yovita DianeNIDN0319038905yovita.titiesari@lecturer.uph.edu
Thesis advisorMegawaty, FebbyasiNIDN0308028008febbyasi.megawaty@uph.edu
Uncontrolled Keywords: kepuasan pasien; pengantaran obat; dimensi kepuasan
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Health Sciences > Pharmacy (Diploma)
Current > Faculty/School - UPH Karawaci > Faculty of Health Sciences > Pharmacy (Diploma)
Depositing User: Users 6150 not found.
Date Deposited: 30 Aug 2021 11:52
Last Modified: 24 Mar 2022 04:00
URI: http://repository.uph.edu/id/eprint/42220

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