Pengaruh waktu layanan, fasilitas, lokasi, dan keterjangkauan harga terhadap kepuasan pasien di Klinik dr. Ranny

Sie, Megan Caroline Santoso (2021) Pengaruh waktu layanan, fasilitas, lokasi, dan keterjangkauan harga terhadap kepuasan pasien di Klinik dr. Ranny. Masters thesis, Universitas Pelita Harapan.

[img] Text (Title)
Title.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (150kB)
[img]
Preview
Text (Abstract)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (214kB) | Preview
[img]
Preview
Text (ToC)
ToC .pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (221kB) | Preview
[img]
Preview
Text (Chapter1)
Chapter1 .pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (829kB) | Preview
[img] Text (Chapter2)
Chapter2 .pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (395kB)
[img] Text (Chapter3)
Chapter3 .pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (391kB)
[img] Text (Chapter4)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)
[img] Text (Chapter5)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (219kB)
[img]
Preview
Text (Bibliography)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (312kB) | Preview
[img] Text (Appendices)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (3MB)

Abstract

Kepuasan pasien merupakan penilaian pasien terhadap harapan dan kenyataan yang diterima pasien di suatu layanan kesehatan. Penelitian ini dilakukan untuk mengetahui pengaruh waktu layanan, fasilitas, lokasi, dan keterjangkauan harga terhadap kepuasan pasien di Klinik dr. Ranny. Penelitian ini menggunakan metode kuantitatif dan teknik pengumpulan data dengan menyebarkan kuesioner, menggunakan metode nonprobability sampling dengan teknik convenience sampling. Sampel penelitian ini berjumlah 220 responden. Data yang diperoleh kemudian diolah menggunakan partial least square structural equation modeling (PLS- SEM) dengan program SmartPLS. Hasil penelitian ini menunjukkan bahwa fasilitas berpengaruh positif terhadap kepuasan pasien dan keterjangkauan harga berpengaruh positif terhadap kepuasan pasien. Namun lokasi tidak berpengaruh positif terhadap kepuasan pasien dan waktu layanan tidak berpengaruh positif terhadap kepuasan pasien. / Patient satisfaction means patient’s assessment of expectation and reality received by health care provider. This study was conducted to determine the effect of service time, facility, location, and price affordability on patient satisfaction at dr. Ranny clinic. This research used quantitative methods and the data collection technique by distributing questionnaires, using non probability sampling method with convenience sampling technique. The sample of this research were 220 respondents. The data were obtained and processed using partial least squarestructural equation modeling (PLS- SEM) with the Smart-PLS software. The result of this study shows that the facility has a positive effect on patient satisfaction and price affordability has a positive effect on patient satisfaction. However, location does not have a positive effect on patient satisfaction and service time does not have a positive effect on patient satisfaction.

Item Type: Thesis (Masters)
Creators:
CreatorsNIMEmail
Sie, Megan Caroline SantosoNIM01616190037megancarolinee@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorBernarto, InnocentiusNIDN0320016501innocentius.bernarto@uph.edu
Uncontrolled Keywords: waktu layanan ; fasilitas ; lokasi ; keterjangkauan harga ; kepuasan pasien ; service time ; facility ; location ; price affordability ; patient satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Hospital Administration
Current > Faculty/School - UPH Karawaci > Business School > Master of Hospital Administration
Depositing User: Users 10679 not found.
Date Deposited: 12 Feb 2022 02:01
Last Modified: 22 Mar 2022 07:46
URI: http://repository.uph.edu/id/eprint/46041

Actions (login required)

View Item View Item