The influence of motivation and work environment on employee performance at Karibia Boutique Hotel, Medan

Pangestu, Fayola Clio (2021) The influence of motivation and work environment on employee performance at Karibia Boutique Hotel, Medan. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

A qualified and skilled employee will help the business achieve its goals more smoothly. Employee performance can be influenced by a variety of factors, including motivation and work environment. The purpose of this study is to determine the influence of motivation and work environment on employee performance at the Karibia Boutique Hotel, Medan. Performance is determined by the quality of work that an employee can accomplish while carrying out assigned duties and responsibilities. Various factors influence an employee's performance; two important factors to consider are the work environment and motivation. This research is using quantitative research design and IBM SPSS V.25 application. The writer used descriptive and causal research. The sampling technique used is census sampling method. The population will be all of the employees of Karibia Boutique Hotel, Medan which is 76 employees. Based on the result of hypothesis test, motivation and work environment have influence on employee performance at Karibia Boutique Hotel, Medan, either partially or simultaneously. Moreover, motivation and work environment have 66% influence on employee performance. This research also passed the validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression test which the equation is y = 8.504 + 0.372X1 + 0.455X2. In this research, writer recommended the hotel to focus on motivation, work environment and employee performance in order to motivate employees to work comfortably and hotels are advised to hold regular training sessions that benefit both the hotel and the employees/Karyawan yang berkualitas dan terampil akan membantu bisnis mencapai tujuannya dengan lebih lancar. Kinerja karyawan dapat dipengaruhi oleh berbagai faktor, salah satunya adalah motivasi dan lingkungan kerja. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh motivasi dan lingkungan kerja terhadap kinerja karyawan pada Karibia Boutique Hotel, Medan. Kinerja ditentukan oleh kualitas pekerjaan yang dapat diselesaikan oleh seorang karyawan saat melaksanakan tugas dan tanggung jawab yang diberikan. Berbagai faktor mempengaruhi kinerja karyawan; dua faktor penting yang perlu diperhatikan adalah lingkungan kerja dan motivasi. Penelitian ini menggunakan desain penelitian kuantitatif dan aplikasi IBM SPSS V.25. Penulis menggunakan penelitian deskriptif dan kausal. Teknik pengambilan sampel yang digunakan adalah metode sensus sampling. Populasinya adalah seluruh karyawan Karibia Boutique Hotel, Medan yang berjumlah 76 karyawan. Berdasarkan hasil uji hipotesis, motivasi dan lingkungan kerja berpengaruh terhadap kinerja karyawan pada Karibia Boutique Hotel, Medan, baik secara parsial maupun simultan. Selain itu, motivasi dan lingkungan kerja memiliki pengaruh sebesar 66% terhadap kinerja karyawan. Penelitian ini juga lulus dalam uji validitas, uji reliabilitas, uji normalitas, uji multikolinearitas, uji heteroskedastisitas, uji regresi linier berganda yang persamaannya adalah y = 8,504 + 0,372X1 + 0,455X2. Dalam penelitian ini, penulis merekomendasikan pihak hotel untuk melaksanakan motivasi, lingkungan kerja dan kinerja karyawan untuk memotivasi karyawan, penulis juga merekomendasikan hotel untuk mengadakan pelatihan rutin yang dapat menguntungkan baik untuk karyawan maupun hotel.

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