Perlindungan hukum bagi konsumen atas pengalihan uang sisa belanja koin menjadi donasi (studi kasus di Hypermart Surabaya) = consumer legal protection against diversion of rest of coins to donation (case study at Hypermart Surabaya)

Tjandra, Ricardo (2022) Perlindungan hukum bagi konsumen atas pengalihan uang sisa belanja koin menjadi donasi (studi kasus di Hypermart Surabaya) = consumer legal protection against diversion of rest of coins to donation (case study at Hypermart Surabaya). Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Tugas akhir ini ditulis berdasarkan pengalaman penulis yang sering berbelanja baik di minimarket, supermarket, maupun hipermarket. Sering kali ditemui kasir melakukan tindakan sepihak dalam mengembalikan uang kembalian khususnya pecahan kecil dan, sehingga kerap kali merugikan konsumen. Oleh sebab itu penulis tertarik menyusun skripsi dengan judul “Perlindungan Hukum Bagi Konsumen Atas Pengalihan Uang Sisa Belanja Koin Menjadi Donasi Studi Kasus Di Hypermart Surabaya”. Tujuan dari penulisan tugas akhir ini adalah untuk mengidentifikasi bentuk pertanggungjawaban pelaku usaha terhadap pengalihan uang sisa belanja menjadi donasi oleh pelaku usaha Hypermart di Kota Surabaya dan menelaah perlindungan hukum bagi konsumen atas pengalihan uang sisa belanja menjadi donasi oleh pelaku usaha Hypermart di Kota Surabaya. Sedangkan tujuan akademis dari penulisan skripsi ini adalah untuk memenuhi syarat akhir untuk mendapatkan gelar Sarjana Hukum Strata Satu pada Fakultas Hukum Universitas Pelita Harapan Kampus Surabaya. Hasil analisis dalam tugas akhir ini dapat disimpulkan bahwa pelaku usaha melakukan pelanggaran Pasal 15 UUPK dimana telah melakukan paksaan yaitu dengan mengalihkan uang sisa belanja koin menjadi donasi tanpa persetujuan Konsumen. /This final project was written based on the author's experience, who often shopped at minimarkets, supermarkets, and hypermarkets. Cashiers usually take unilateral actions in returning the change, tiny denominations, and often harm consumers. Therefore, the author is interested in compiling a final project titled "Legal Protection for Consumers for Diverting Money from Coin Shopping Remaining into Donations Case Study at Hypermart Surabaya." The purpose of writing this thesis is to identify the form of accountability of business actors for the transfer of the remaining money from shopping into donations by Hypermart business actors in the City of Surabaya and to examine the legal protection for consumers for the transfer of the remaining money from spending into donations by Hypermart business actors in the City of Surabaya. And the academic purpose of writing this thesis is to fulfill the final requirements to get a Bachelor of Law degree at the Faculty of Law, Pelita Harapan University, Surabaya Campus. The results of the analysis in this final project can be concluded that business actors have violated Article 15 of the UUPK, which has carried out coercion by diverting the remaining money from coin shopping into donations without consumer approval.

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