KARYA KOMPETENSI PROFESI LAPORAN SEMINAR HASIL PENELITIAN NONPRODUK: PEMELIHARAAN KEBERSIHAN KAMAR TAMU (STUDI PADA LABORATORIUM TATA GRAHA UNIVERSITAS PELITA HARAPAN)

Yulius, Kelvin and Ang, Kerzin (2023) KARYA KOMPETENSI PROFESI LAPORAN SEMINAR HASIL PENELITIAN NONPRODUK: PEMELIHARAAN KEBERSIHAN KAMAR TAMU (STUDI PADA LABORATORIUM TATA GRAHA UNIVERSITAS PELITA HARAPAN). Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Kebersihan kamar merupakan salah satu upaya yang bisa dilakukan untuk menjaga kebersihan serta kenyamanan bagi orang yang menginap. Universitas Pelita Harapan yang terletak di Lippo Village, Tangerang memiliki sepuluh kamar tidur dengan standar hotel yang biasanya digunakan sebagai tempat praktek Housekeeping oleh para mahasiswa. Kamar hanya dibersihkan ketika mahasiswa melakukan praktek Housekeeping dan jika hanya tamu menginap serta tidak terdapat SDM yang melakukan pembersihan secara berkala. Hal ini menyebabkan kamar tampak tidak terurus dan terlihat berantakan terutama pada kamar praktek 209 yang dijadikan gudang sementara. Maka dari itu penelitian ini bertujuan untuk menganalisis pemeliharaan kebersihan kamar tamu (Studi pada Laboratorium Tata Graha Universitas Pelita Harapan). Jenis Penelitian yang digunakan merupakan teknik observasi dan deskriptif. Metode pengumpulan data yang peneliti gunakan merupakan pengambilan kamar serta wawancara kepada empat narasumber yang berkaitan dengan kamar praktek Housekeeping. Dari hasil penelitian yang telah didapatkan, terdapat program kebersihan tetapi tidak dilaksanakan dengan baik. Peneliti menyarankan dibuatnya program kebersihan baru agar SDM dapat memfokuskan pekerjaannya serta ada pengontrolan secara teratur. Penelitian ini bertujuan untuk Universitas Pelita Harapan dapat memberikan pelatihan mengenai SOP pemeliharaan kebersihan kamar kepada penanggung jawab kebersihan kamar. Pada saat peneliti melakukan observasi pada tanggal 31 Maret 2023, kamar atau laboratorium tata graha fakultas pariwisata Universitas Pelita Harapan sedang dalam proses renovasi./Room cleanliness is one of the efforts that can be made to maintain cleanliness and comfort for people who stay overnight. Pelita Harapan University, located in Lippo Village, Tangerang, has ten bedrooms with hotel standards which are usually used as a place for housekeeping practice by students. Rooms are only cleaned when students are doing Housekeeping practices and if only guests are staying overnight and there are no human resources who do regular cleaning. This causes the room to look unkempt and messy, especially in practice room 209 which was used as a temporary warehouse. Therefore this study aims to analyze the maintenance of cleanliness of guest rooms (Study at the Graha Laboratory at Pelita Harapan University). The type of research used is observation and descriptive techniques. The data collection method that the researcher used was room taking and interviews with four informants related to the housekeeping practice room. From the research results that have been obtained, there is a hygiene program but it is not implemented properly. Researchers suggest creating a new cleaning program so that HR can focus on their work and have regular control. This study aims to enable Pelita Harapan University to provide training on SOP for maintaining room cleanliness to those in charge of room cleanliness. When the researchers made their observations on March 31, 2023, the room or housekeeping laboratory at the tourism faculty of Pelita Harapan University was in the process of being renovated.

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