Perlindungan Konsumen Terkait Penerapan Klausula Baku dalam Perjanjian Jual Beli Pada Barang = Consumer Protection Related to The Application of Standard Clause in The Sale and Purchase Agreement on The Commodity

Yandri, Anisha Puti (2020) Perlindungan Konsumen Terkait Penerapan Klausula Baku dalam Perjanjian Jual Beli Pada Barang = Consumer Protection Related to The Application of Standard Clause in The Sale and Purchase Agreement on The Commodity. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Economic growth has been one of the most important growth in Indonesia that helps Indonesia to be a better country. The roles of entrepreneurs and the customers are regarded as one of the most influential factors. To protect and manage those considered important, the government made constitutional ready to go, there are still a bunch of cases out there regarding customer protection. For example, the application of standard clauses that weren’t aligned with existing constitutional regulations that may cause major loss for the customer. This is a normative legal research. The data sources used by the author are from a method called library research for instance, existing constitutional regulations, books, and a couple of thesis. According to the final conclusion and analysis on this research, it is established that some entrepreneurs still use specific standard clauses that are considered null and never existing. For that, entrepreneurs could get punished. There are 2 types of punishment. The first one being and administrative act and the second one is criminal law acr. When the entrepreneurs are punished but it still unsatisfied the customers, they could finish the case through court or through BPSK. Finishing the case through BPSK could be done by these following: mediation, reconciliation, and arbitration.

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