Perancangan dan pengembangan aplikasi sistem informasi berbasis web untuk layanan membership pelanggan dan proses bisnis next level Bogor = Design and development of web-based information systems for customer membership services next level Bogor

Wijaya, Andreas Putra (2019) Perancangan dan pengembangan aplikasi sistem informasi berbasis web untuk layanan membership pelanggan dan proses bisnis next level Bogor = Design and development of web-based information systems for customer membership services next level Bogor. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Next Level Bogor adalah perusahaan yang bergerak di bidang layanan fitness bootcamp. Hingga saat ini, Next Level Bogor tidak memiliki aplikasi sistem informasi khusus yang dapat menunjang proses bisnis dan layanan membership pelanggan. Semua layanan membership yang diberikan untuk pelanggan, masih menggunakan pendataan manual yaitu menggunakan arsip kertas dan tidak terintegrasi dengan teknologi informasi, sehingga perlu melakukan proses input ulang untuk menyimpan data digital. Penelitian ini bertujuan untuk merancang dan mengembangkan aplikasi sistem informasi layanan membership untuk pelanggan dan proses bisnis Next Level Bogor. Aplikasi sistem informasi yang dirancang akan mencakup beberapa layanan dan proses bisnis dalam Next Level Bogor. Semua aktivitas pelanggan dalam aplikasi, akan tersimpan dalam database dan diolah menjadi laporan yang dapat diakses untuk keperluan pelanggan dan untuk keperluan pihak Next Level Bogor. Penelitian ini juga berfokus kepada pengembangan aplikasi dengan menggunakan metodologi Rapid Application Development (RAD) yang dibangun menggunakan framework CodeIgniter MVC dengan menggunakan bahasa pemrograman PHP. Pemodelan yang digunakan dalam pembangunan aplikasi ini adalah UML 2.5 yaitu use case diagram, table relationship diagram, activity diagram, dan class diagram. Hasil akhir dari tugas akhir ini adalah aplikasi untuk layanan membership pelanggan Next Level Bogor, serta menyediakan pengelolaan data dalam bentuk laporan aktifitas pelanggan bagi pihak Next Level Bogor. / Next Level Bogor is a company that runs its service for fitness bootcamp. Ever since the business has been established, Next Level Bogor still does not have a specific information system application that can support its business processes and customer membership services. Membership services that provided for customers are still handled with manual data collection i.e. using many paper archives and not integrated with information technology so it needs to do a several processes to save digital data. This research aims to design and develop information system applications for Next Level Bogor customers. The designed application will provide certain services and business processes in Next Level Bogor. All customer activities in the application will be stored in the database and processed into reports that can be accessed for customers as well as for management concerns at Next Level Bogor. This research also focuses on developing applications using the Rapid Application Development (RAD) methodology. The application was built using CodeIgniter MVC framework and PHP programming language. The modeling language used in the development of this application is UML 2.5, including use case diagrams, relationship diagram tables, activity diagrams, and class diagrams. The final result of this final project is the application for the Next Level Bogor customers membership service, as well as providing reports of member activities for Next Level Bogor.

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