Analisis pengaruh food quality, customer service, service pricing, value-added service, terhadap customer satisfaction dan customer loyalty pelanggan carl's junior di Surabaya

Gunawan, Renaldo (2020) Analisis pengaruh food quality, customer service, service pricing, value-added service, terhadap customer satisfaction dan customer loyalty pelanggan carl's junior di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Pertumbuhan industri restoran makanan di Indonesia cukup berkembang pesat,seiring berjalannya waktu restoran makanan dibedakan salah satunya restoran makanan cepat saji, yang dimana restoran makanan cepat saji ini tidak perlu menunggu waktu yang lama.Seiring berjalannya waktu pola masyarakatpun mulai bergeser dan cenderung lebih menyukai restoran cepat saji dikarenakan lebih cepat dan praktis.Salah satu restoran cepat saji di Indonesia adalah Carl’s Junior yang memiliki pengaruh terhadap perkembangan industri restoran cepat saji
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Gunawan, Renaldo
NIM02011170065
kokokevin228@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Amelia, Amelia
NIDN0715128701
amelia.fe@uph.edu
Thesis advisor
Gunawan, Hananiel Menoverdi
NIDN0712118402
hananiel.gunawan@uph.edu
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Users 4791 not found.
Date Deposited: 27 Oct 2020 07:09
Last Modified: 28 Oct 2020 02:26
URI: http://repository.uph.edu/id/eprint/11255

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