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Analisis pengaruh interactive speed, web skill, challenge, perceived control, telepresence, perceived usefulness, ease of use terhadap flow dan customer loyalty pelanggan Traveloka di Surabaya

Santoso, Ricky (2020) Analisis pengaruh interactive speed, web skill, challenge, perceived control, telepresence, perceived usefulness, ease of use terhadap flow dan customer loyalty pelanggan Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh interactive speed, web skill, challenge, perceived control, telepresence, perceived usefulness, ease of use terhadap loyalty melalui flow. Manfaat yang diharapkan dari penelitian ini adalah menambah khasanah ilmu pengetahuan di bidang manajemen khususnya seberapa besar pengaruh flow sehingga meningkatkan loyalty yang pada akhirnya akan meningkatkan transaksi berkelanjutan dari pengguna Traveloka di Surabaya
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Santoso, Ricky
NIM02011170028
imanuelrickysantoso@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
UNSPECIFIED
Suryaputra, Ronald
NIDN0720097804
UNSPECIFIED
UNSPECIFIED
Amelia, Amelia
NIDN0715128701
UNSPECIFIED
Uncontrolled Keywords: interactive speed; web skill; challenge; perceived control; telepresence; perceived usefulness; ease of use; flow; loyalty
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management
Current > Faculty/School - UPH Surabaya > Business School > Management
Depositing User: Users 4703 not found.
Date Deposited: 03 Nov 2020 08:58
Last Modified: 03 Nov 2020 08:58
URI: http://repository.uph.edu/id/eprint/11522

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