Santoso, Ricky (2020) Analisis pengaruh interactive speed, web skill, challenge, perceived control, telepresence, perceived usefulness, ease of use terhadap flow dan customer loyalty pelanggan Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh interactive speed, web skill, challenge, perceived control, telepresence, perceived usefulness, ease of use terhadap loyalty melalui flow. Manfaat yang diharapkan dari penelitian ini adalah menambah khasanah ilmu pengetahuan di bidang manajemen khususnya seberapa besar pengaruh flow sehingga meningkatkan loyalty yang pada akhirnya akan meningkatkan transaksi berkelanjutan dari pengguna Traveloka di Surabaya
Item Type: | Thesis (Bachelor) | ||||||||||||
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Uncontrolled Keywords: | interactive speed; web skill; challenge; perceived control; telepresence; perceived usefulness; ease of use; flow; loyalty | ||||||||||||
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||||||
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
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Depositing User: | Users 4703 not found. | ||||||||||||
Date Deposited: | 03 Nov 2020 08:58 | ||||||||||||
Last Modified: | 03 Nov 2020 08:58 | ||||||||||||
URI: | http://repository.uph.edu/id/eprint/11522 |
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