Aprian, Handika, Suwardy, Anson and Aprillino, Yoel (2020) The Impact of Perceived Price Justice and Satisfaction on Loyalty : The Mediating Effect of Revisit Intention of Forever21. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title (85).pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (853kB)
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (243kB) | Preview
Preview
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (263kB) | Preview
Preview
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (118kB) | Preview
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (300kB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (211kB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (355kB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (168kB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (186kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Abstract
The purpose of this study is to understand the impact of price justice and price satisfaction
on loyalty as well as mediating the intention to return to Forever 21. The design of this study
was conducted with quantitative research methods of data collection using electronic and
online questionnaires from Google forms the subjects used in thisstudywere people who had
purchased products at Forever 21. Respondents used were those aged 15 to more than 30 years
who live in Indonesia, especially Jakarta and Tangerang with a total of 200 respondents taken
at random. The measurement models of the outer and inner models are analyzed by Smart
PLS 3.2.8.The results of this study indicate that Perceived price justice is positively effect to
revisit intention at Forever 21, perceived satisfaction is positively effect to revisit intention
at Forever 21, perceived price justice is positively effect to loyalty at Forever 21, perceived
satisfaction is positively effect to loyalty at Forever 21, revisit intentions is positively effect
to their loyalty at Forever 21, revisit intentions of Forever 21 customers mediate the effect
of perceived price justice on their loyalty, and revisit intentions of Forever 21 customers
mediate the effects of perceived satisfaction on their loyalty.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Aprian, Handika NIM00000020396 handikaaprian@gmail,com UNSPECIFIED Suwardy, Anson NIM00000023228 aprillinoyoel@gmail.com UNSPECIFIED Aprillino, Yoel NIM00000021217 ansonsuwardy@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Panjaitan, Tagor M.P. NIDN0004094801 UNSPECIFIED |
Additional Information: | SK 11-16 APR i |
Uncontrolled Keywords: | Loyalty; Customer Satisfaction; Revisit Intention; Perceived Price Justice ; |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Users 13098 not found. |
Date Deposited: | 09 Nov 2020 02:00 |
Last Modified: | 13 Aug 2021 04:56 |
URI: | http://repository.uph.edu/id/eprint/12046 |