Joo, Cheung Lin, Tjhie, Evelyn and Jaikishin, Rahul Kumar (2020) The drivers of green brand equity: green brand image, green satisfaction, and green trust of THE BODY SHOP INDONESIA. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This study aims to determine the positive effects of green brand image, green satisfaction and green trust on green brand equity of The Body Shop Indonesia. The sales of green products have dramatically increased over the years. The Body Shop has been participating in green campaigns since when the company was founded. However, looking at the exploratory survey result, it was found that the majority of Universitas Pelita Harapan students are not familiar with the green campaign/programs of The Body Shop, even though they consider the importance of green campaign itself. The actual research was conducted on 180 respondents with a data collection method using a questionnaire. The sampling technique was by using non-probability purposive sampling. The subject of this research are the people who are over the age of 17 years old and have experience in using products from The Body Shop. Data is processed using validity, reliability, and statistical analysis. Data processing is performed using SmartPLS software. The results of the study indicate that green brand image does not have a positive impact on green brand equity. However, green brand image when mediated by green satisfaction and green trust does have a positive impact on green brand equity.
References: (2000-2020)
Keywords: Green brand equity, green brand image, green satisfaction, green trust
Item Type: | Thesis (Bachelor) |
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Creators: | Creators NIM Email ORCID Joo, Cheung Lin NIM00000023207 cheunglinjoo@gmail.com UNSPECIFIED Tjhie, Evelyn NIM00000024907 tjhieevelyn2810@gmail.com UNSPECIFIED Jaikishin, Rahul Kumar NIM00000025662 Rahul28898@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Wijayanti, Cynthia Anna NIDN0304097605 cynthia.awe@gmail.com |
Additional Information: | SK 11-16 JOO d |
Uncontrolled Keywords: | green brand equity; green brand image; green satisfaction; green trust |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Rahul Kumar Jaikishin |
Date Deposited: | 09 Nov 2020 04:53 |
Last Modified: | 15 Sep 2021 03:03 |
URI: | http://repository.uph.edu/id/eprint/12048 |