Kimade, Kevin (2020) Analisis faktor-faktor yang mempengaruhi positive emotion, value, dan behavioral intention pada pelanggan Sushi Tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh Service
Quality, Food Quality, Atmospherics, Authenticity (Food) dan Authenticity
(Atmospherics) terhadap Behavioral Intentions melalui Positive Emotion dan
Value. Manfaat yang diharapkan dari penelitian ini adalah menambah khasanah
ilmu pengetahuan di bidang manajemen khususnya seberapa besar pengaruh
Positive Emotion dan Value sehingga dapat mempengaruhi Behavioral Intentions
yang pada akhirnya akan meningkatkan niat perilaku seseorang.
Penelitian ini merupakan penelitian kasual. Metode penelitian yang
digunakan adalah metode kuantitatif dengan pengolahan data menggunakan SPSS.
Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 165 responden
dengan karakteristik responden pria dan wanita berumur 18-60 tahun, berdomisili
di Surabaya, telah membeli dan mengkonsumsi (dine in) makanan dan minuman
Restoran Sushi Tei di Surabaya minimal 2 kali dalam 1 tahun terakhir.
Hasil dari penelitian ini menunjukkan bahwa variabel Service Quality
berpengaruh terhadap Positive Emotion dengan koefisien regresi sebesar 0.182,
Food Quality berpengaruh terhadap Positive Emotion dengan koefisien regresi
sebesar 0.155, Atmospherics berpengaruh terhadap Positive Emotion dengan
koefisien regresi sebesar 0.232, Authenticity (Food) berpengaruh terhadap Positive
Emotion dengan koefisien regresi sebesar 0.276 dan Authenticity (Atmospherics)
berpengaruh terhadap Positive Emotion dengan koefisien regresi sebesar 0.175.
Adapun variabel Service Quality berpengaruh terhadap Value dengan koefisien
regresi sebesar 0.147, Food Quality berpengaruh terhadap Value dengan koefisien
regresi sebesar 0.177, Atmospherics berpengaruh terhadap Value dengan koefisien
regresi sebesar 0.425, Authenticity (Food) berpengaruh terhadap Value dengan
koefisien regresi sebesar 0.135 dan Authenticity (Atmospherics) berpengaruh
terhadap Value dengan koefisien regresi sebesar 0.139. Selain itu variabel Positive
Emotion berpengaruh terhadap Behavioral Intentions dengan koefisien regresi
sebesar 0.810, dan Value berpengaruh terhadap Behavioral Intentions dengan
koefisien regresi sebesar 0.156.
Kata Kunci : Service Quality, Food Quality, Atmospherics, Authenticity (Food)
dan Authenticity (Atmospherics), Positive Emotion, Value, dan Behavioral
Intentions / This study aims to determine how the effect of Service Quality, Food
Quality, Atmospherics, Authenticity (Food) and Authenticity (Atmospherics) on
Behavioral Intentions through Positive Emotion and Value. The expected benefit
from this research is to increase knowledge in the field of management, especially
how much positive Emotion and Value influence is so that it can influence
Behavioral Intentions which in turn will increase one's behavioral intention.
This research is a casual research. The research method used is a
quantitative method with data processing using SPSS. Data collection was carried
out by distributing questionnaires to 165 respondents with the characteristics of
male and female respondents aged 18-60 years, domiciled in Surabaya, had bought
and consumed (dine in) food and beverages at Sushi Tei Restaurant in Surabaya at
least 2 times in the last 1 year.
The results of this study indicate that the Service Quality variable affects
Positive Emotion with a regression coefficient of 0.182, Food Quality affects
Positive Emotion with a regression coefficient of 0.155, Atmospherics affects
Positive Emotion with a regression coefficient of 0.232, Authenticity (Food) affects
Positive Emotion. with a regression coefficient of 0.276 and Authenticity
(Atmospherics) has an effect on Positive Emotion with a regression coefficient of
0.175. The Service Quality variable has an effect on Value with a regression
coefficient of 0.147, Food Quality has an effect on Value with a regression
coefficient of 0.177, Atmospherics has an effect on Value with a regression
coefficient of 0.425, Authenticity (Food) has an effect on Value with a regression
coefficient of 0.135 and Authenticity (Atmospherics) ) has an effect on Value with
a regression coefficient of 0.139. In addition, the Positive Emotion variable affects
Behavioral Intentions with a regression coefficient of 0.810, and Value affects
Behavioral Intentions with a regression coefficient of 0.156.
Keywords: Service Quality, Food Quality, Atmospherics, Authenticity (Food) and
Authenticity (Atmospherics), Positive Emotion, Value, and Behavioral Intentions
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Kimade, Kevin NIM02011170059 kevinrubick@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Amelia, Amelia 0715128701 UNSPECIFIED Thesis advisor Soedibyo, Yolanda 20140005 UNSPECIFIED Thesis advisor Dananjaya, Yanuar 0715017901 UNSPECIFIED Thesis advisor Santoso, William 20160011 UNSPECIFIED |
Uncontrolled Keywords: | service quality; food quality; atmospherics; authenticity (Food); uthenticity (atmospherics); positive emotion; value; behavioral intentions |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Management Current > Faculty/School - UPH Surabaya > Business School > Management |
Depositing User: | Users 4786 not found. |
Date Deposited: | 11 Feb 2021 08:29 |
Last Modified: | 11 Feb 2021 08:29 |
URI: | http://repository.uph.edu/id/eprint/16471 |