Pengukuran penerapan manajemen kualitas pada perusahaan-perusahaan makanan dan minuman di Indonesia = Quality management assessment of food and beverages companies in Indonesia

Yuliana, Yuliana (2012) Pengukuran penerapan manajemen kualitas pada perusahaan-perusahaan makanan dan minuman di Indonesia = Quality management assessment of food and beverages companies in Indonesia. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Industri makanan dan minuman merupakan subsektor industri terbesar di Indonesia. Tugas akhir ini memuat hasil pengukuran penerapan manajemen kualitas pada perusahaan-perusahaan di subsektor industri ini. Kriteria penilaian dikembangkan berdasarkan faktor-faktor pada Malcolm Baldrige National Quality Award (MBNQA) 2011-2012. Survei dilakukan ke 27 perusahaan makanan dan minuman dari skala kecil, menengah, hingga besar. Hasil survei menunjukkan penerapan manajemen kualitas pada perusahaan-perusahaan makanan dan minuman di Indonesia berada pada level menengah. Hasil pengukuran faktor-faktor tersebut terdiri dari kepemimpinan (6,250), perencanaan strategi (6,568), fokus pada pelanggan (3,880), pengukuran, analisis, dan manajemen informasi (4,863), fokus pada karyawan (5,306), fokus pada operasi (5,200), dan hasil (5,929). Hasil penelitian juga menunjukkan adanya pengaruh dari skala usaha dan sertifikasi terhadap penerapan manajemen kualitas di mana dari pengukuran terhadap tujuh faktor yang ada, enam faktor menunjukkan adanya perbedaan yang signifikan saat dikelompokkan berdasarkan skala usaha maupun sertifikasi, yakni faktor kepemimpinan (F1), fokus pada pelanggan (F2), pengukuran, analisis, dan manajemen informasi (F4), fokus pada karyawan(F5), fokus pada operasi (F6), dan hasil (F7). / Food and beverage industry is the largest industrial sub-sector in Indonesia. This research reports the results of quality management practices at Indonesian food and beverages companies. Assessment criteria were developed based on Malcolm Baldrige National Quality Award (MBNQA) 2011-2012 criteria. The survey was conducted to 27 food and beverage companies from small, medium to large industries. The results show the implementation of quality management practices at Indonesian food and beverages companies are at intermediate level. The results of factors measurement consist of leadership (6.250), strategic planning (6.568), customer focus (3.880), measurement, analysis, and knowledge management (4.863), workforce focus (5.306), operations focus (5.200), and result (5.929). The results also indicate the influence of business scale and certification to quality management implementation in the companies. Six from seven existing factors show significant differences when grouped by business scale as well as certification. The factors that have significant differences are leadership (F1), customer focus (F3), measurement, analysis, and knowledge management (F4), workforce focus (F5), operations focus (F6), and results (F7).

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