Logana, Cerwyn Putera
(2018)
The influence of perceived quality and brand images of Samsung smartphone on customer repurchase intention through customer satisfaction.
Bachelor thesis, Universitas Pelita harapan.
Full text not available from this repository.
Abstract
Smartphone has become a product that must be owned by the people of Indonesia. One of the most popular smartphone brand in Indonesia is Samsung. Samsung can maintain the popularity of its smartphone from year to year. But smartphone competition will be more stringent, and Samsung must be able to maintain their customer repurchase intention. The objective of this research is to determine whether the perceived quality and brand image of Samsung Smartphone significantly influence customer repurchase intention through customer satisfaction. The data were collected using a questionnaire instrument. The population in this research are Pelita Harapan University students who use or have used Samsung smartphone. The number of samples in this research were 100 respondents with purposive sampling technique. Statistical analysis in this research using PLS-SEM (Partial Least Squares-Structural Equation Modeling) assisted with SmartPLS 3.2.7 software. The results showed that the perceived quality and brand image of Samsung smartphone significantly influence customer repurchase intention through customer satisfaction. And there are some managerial implications from the researcher to Samsung to get better in the future.
Actions (login required)
|
View Item |