Kent, Yonathan Delvonvio (2020) Pengaruh persepsi kualitas produk, citra merek dan promosi terhadap minat beli konsumen (studi kasus pelanggan Zara di Grand Indonesia Jakarta) = The effect of product quality perception, brand image, and promotion on consumer purchase intention (case of Zara customers in Grand Indonesia Jakarta). Bachelor thesis, Universitas Pelita Harapan.
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Abstract
"Tujuan penelitian ini adalah untuk menguji 1) apakah persepsi kualitas
produk memiliki pengaruh terhadap minat beli konsumen, 2) apakah citra
merek memiliki pengaruh terhadap minat beli konsumen dan 3) apakah
promosi memiliki pengaruh terhadap minat beli konsumen. . Penelitian ini
menggunakan metode survei. Instrumen kuesioner digunakan untuk
mengumpulkan data. Target populasi penelitian adalah seluruh pelanggan
ZARA di Grand Indonesia Jakarta yang pernah melakukan transaksi pada
tahun 2020. Teknik pengambilan sampel dilakukan dengan purposive
sampling. Analisis data menggunakan program SmartPLS dengan
pendekatan partial least square-structural equation modelling. Hasil
penelitian menunjukkan bahwa persepsi kualitas produk memberikan hasil
yang signifikan dan juga positif terhadap minat beli konsumen sedangkan
citra merek tidak berpengaruh secara signifikan dan juga positif terhadap
minat beli konsumen tetapi promosi berpengaruh secara signifikan dan juga
positif terhadap minat beli konsumen ZARA di Grand Indonesia Jakarta./The purpose of this study was to test 1) whether the perceived quality of the product has an
influence on consumer purchase intention, 2) whether brand image has an influence on
consumer purchase intention and 3) whether promotion has an influence on consumer
purchase intention.This study uses a survey method. The questionnaire instrument was used to
collect data. The research population target is all ZARA customers in Grand Indonesia Jakarta
who have made transactions in 2020. The sampling technique was carried out by purposive
sampling. Data analysis used the SmartPLS program with the partial least square-structural
equation modeling approach. The results showed that the perception of product quality gave
significant and also positive results on consumer purchase intention, while brand image did
not have a significant and positive effect on consumer purchase intention but promotion had a
significant and positive effect on ZARA consumer purchase intention in Grand Indonesia
Jakarta"
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Kent, Yonathan Delvonvio NIM01011170376 kent.yonathan13@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bernarto, Innocentius NIDN0320016501 bernarto227@gmail.com |
Uncontrolled Keywords: | Persepsi kualitas produk; citra merek; promosi; minat beli konsumen |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Users 14396 not found. |
Date Deposited: | 23 Feb 2021 05:07 |
Last Modified: | 22 Sep 2023 08:06 |
URI: | http://repository.uph.edu/id/eprint/22826 |