Mataratu, Mone Aprilian (2021) Analisis kualitas layanan di era pandemi Covid-19 di Restoran Swiss Bistro, Swiss Belinn Kristal Kupang. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Kualitas layanan adalah penyampaian produk berupa jasa yang sesuai atau melebihi keinginan atau harapan pelanggan. Tujuan dari laporan magang ini adalah untuk mengetahui tingkat kualitas layanan di era pandemi Covid-19 di Restoran Swiss Bistro, Swiss Belinn Kristal Kupang. Metode pendukung penyusunan laporan magang ini adalah metode praktik langsung, observasi, dokumentasi dan tinjauan pustaka. Analisis menggunakan metode deskriptif terhadap dimensi kualitas pelayanan dan protokol kesehatan. Hasil analisis menunjukkan bahwa tingkat kualitas layanan adalah rendah dan terdapat beberapa faktor penyebab rendahnya tingkat kualitas layanan. Oleh karena itu diperlukan adanya perbaikan dalam kualitas layanan di Restoran Swiss Bistro.
Kata kunci: kualitas layanan, pandemi, restoran.
Referensi: 19 (1987-2020)
| Item Type: | Thesis (Bachelor) |
|---|---|
| Creators: | Creators NIM Email ORCID Mataratu, Mone Aprilian NIM01541170217 monemataratu28@gmail.com UNSPECIFIED |
| Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Sianipar, Rosianna NIDN0305126501 UNSPECIFIED |
| Uncontrolled Keywords: | kualitas layanan; pandemi; restoran |
| Subjects: | T Technology > TX Home economics > TX 901-953 Hospitality Industry |
| Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management |
| Depositing User: | Users 18136 not found. |
| Date Deposited: | 01 Mar 2021 05:14 |
| Last Modified: | 14 Mar 2022 10:45 |
| URI: | http://repository.uph.edu/id/eprint/24845 |
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