Setiadi, Eka (2018) Pengaruh corporate brand identity management terhadap employee commitment dan dampaknya kepada brand performance dan employee satisfaction di Swiss-Bellin Airport Jakarta. Masters thesis, Universitas Pelita Harapan.
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Abstract
A well implemented corporate brand identity management is believed will
be able to provide positive impact on the behavior of organization members,
which will be reflected on their commitment, in turn will affect their performance
and satisfaction level. This research is designed to identify the impact of
corporate brand identity management on employee commitment and identify it’s
effect on brand performance and employee satisfaction. The subject on this
research is 64 employees of Swiss-Belinn Airport Jakarta. The method of analysis
used for this research is structural modeling, processed with SmartPLS 3 software.
The result of this research indicates that employee and client focus, and
brand personality has positive and significant impact on employee commitment.
While corporate visual identity, consistent communications, and human resource
iniatives has no positive and significant impact on employee commitment. The
result also indicates that employee commitment has positive and significant
impact on brand performance and employee satisfaction.
This research can be used as a practical guide to implement a well
corporate brand identity management in addition to build a high employee
commitment, brand performance, and employee satisfaction. / Corporate brand identity management yang diimplementasikan dengan
baik diyakini akan memberikan dampak positif bagi perilaku anggota organisasi,
antara lain tercermin dalam commitment yang pada gilirannya akan berujung pada
performance dan satisfaction. Penelitian ini bertujuan untuk mengidentifikasi
pengaruh corporate brand identity management terhadap employee commitment
dan dampaknya kepada brand performance dan employee satisfaction. Subyek
dalam penelitian ini adalah 64 orang karyawan Swiss-Belinn Airport Jakarta.
Metode analisis yang digunakan dalam penelitian ini adalah structural modeling
yang diproses dengan menggunakan bantuan software SmartPLS 3.
Hasil penelitian menunjukkan employee and client focus dan brand
personality memiliki pengaruh positif yang signifikan terhadap employee
commitment. Sementara corporate visual identity, consistent communications,
dan human resource initiatives ditemukan tidak memiliki pengaruh positif yang
signifikan terhadap employee commitment. Di samping itu, penelitian ini juga
menemukan bahwa employee commitment memiliki pengaruh positif yang
signifikan terhadap brand performance dan employee satisfaction.
Penelitian ini dapat digunakan sebagai panduan praktis untuk
implementasi corporate brand identity management dalam rangka membangun
employee commitment, brand performance, dan employee satisfaction yang tinggi.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Setiadi, Eka NIM00000014601 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Huliselan, Juana Judith NIDN0006065801 UNSPECIFIED |
Additional Information: | T 19-14 SET p |
Uncontrolled Keywords: | corporate brand identity management ; employee and client focus ; corporate visual identity ; brand personality ; consistent communications ; human resource initiatives ; employee commitment ; employee commitment ; brand performance ; employee satisfaction |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:25 |
Last Modified: | 21 Jun 2022 01:32 |
URI: | http://repository.uph.edu/id/eprint/27634 |