Radityo, Bayu Pahala (2018) Pengaruh brand trust terhadap brand loyalty melalui pengembangan online brand community. Masters thesis, Universitas Pelita Harapan.
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Abstract
This study examines the positive impact consumer relationship with brand,
consumer relationship with product, consumer relationship with company and
consumer relationship with other customer variable on brand trust variable that
moderated by community engagement and the impact to brand loyalty variable.
Research was conducted through online questionnaire from 140 respondents who
became a member of Online Brand Community (OBC) in social media account.
Data were analyzed using Structural Equation Modelling (SEM) and processed by
Smart PLS 3.0.
Research can conclude that consumer relationship with brand, consumer
relationship with product, consumer relationship with company and consumer
relationship with other customer have a positive impact to Brand Trust. Brand
Trust as a mediator have a positif impact to Brand Loyalty. There was no
evidence Community Engagement have a significant impact as moderator
consumer relationship with brand, consumer relationship with product, consumer
relationship with company and consumer relationship with other customer to
Brand Trust.
This study provide useful insights into the understanding of Online Brand
Community, consumer relationship with brand, consumer relationship with
product, consumer relationship with company and consumer relationship with
other customer, Community Engagement as moderator, Brand Trust a Brand
Loyalty. / Tujuan penelitian ini meneliti untuk menguji pengaruh positif variabel consumer
relationship with brand, consumer relationship with product, consumer
relationship with company dan consumer relationship with other customer
terhadap variabel brand trust yang dimoderasi variabel community engagement
dan dampaknya pada variabel brand loyalty
Target populasi dalam penelitian ini ialah semua konsumen yang menjadi anggota
sebuah Online Brand Community (OBC). Teknik pengambilan sampel dengan
menggunakan Judgemental Samplin. Penelitian ini dilakukan melalui teknik riset
lapangan (survei) menggunakan data yang dikumpulkan dari 140 responden yang
menjadi anggota Online Brand Community (OBC) pada akun media sosial. Data
dianalisa menggunakan metode Structural Equation Model (SEM) yang berbasis
varians yaitu Partial Lest Square (PLS) 3.0.
Penelitian menetapkan bahwa consumer relationship with brand, consumer
relationship with product, consumer relationship with company dan consumer
relationship with other customer berpengaruh positif terhadap Brand Trust. Brand
Trust sebagai mediasi terbukti positif mempengaruhi Brand Loyalty. Community
Engagement tidak terbukti signifikan sebagai pemoderasi consumer relationship
with brand, consumer relationship with product, consumer relationship with
company dan consumer relationship with other customer terhadap Brand Trust.
Penelitian ini memberikan pemahaman hubungan Online Brand Community,
consumer relationship with brand, consumer relationship with product, consumer
relationship with company dan consumer relationship with other customer,
Community Engagement sebagai pemoderasi, Brand Trust dan Brand Loyalty.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Radityo, Bayu Pahala NIM00000025865 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Widjaja, Anton W. NIDN0311116501 UNSPECIFIED |
Additional Information: | T 19-16 RAD p |
Uncontrolled Keywords: | Online Brand Community ; consumer relationship with brand ; consumer relationship with product ; consumer relationship with company and consumer relationship with other customer ; Community Engagement ; Brand Trust and Brand Loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:26 |
Last Modified: | 17 Jun 2022 06:12 |
URI: | http://repository.uph.edu/id/eprint/27640 |