Lestari, Wiwi Dewi (2018) Pengaruh social media marketing activity yang dimediasi oleh customer equity terhadap purchase intention pada produk babycare. Masters thesis, Universitas Pelita Harapan.
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Abstract
High birth rate should encourage the growth of baby care products and
make them an attractive market segment. However, there is a significant decline
in brand index regarding big brands. This indicates the intense competition in this
segment. Hence, marketers must compete more effectively. One of them is by
optimizing social media marketing activity.
The purpose of this study is to learn the influence of social media
marketing activity that is mediated by customer equity, in relation to purchase
intention on baby care products. Respondents in this study amounted to 164
people who are consumers of baby care products that are active in social media,
such as Instagram. In this study, the researcher used likert scale. Sample
collection was done by non-probability sampling method and convenience
sampling technique. For data analysis the researcher used structural equation
model (SEM) with SmartPLS3.
In this study, it was found that there is significant influence between social
media marketing activity and value equity, relationship equity, brand equity and
purchase intention, whereas the biggest direct effect of purchase intention was
found on brand equity, with value 0.426. Furthermore, it is proven that value
equity and brand equity are able to mediate the influence of social media
marketing activity towards purchase intention. While relationship equity has no
effect in mediating the relationship between social media marketing activity and
purchase intention. The R-square value of purchase intention was found to be
0.582. Contents regarding babies health updates and interesting visuals were
found to be the key factor on the decision to follow the social media accounts of
baby care products. This research can provide managerial benefits through its
findings. Further research is needed on different categories of baby care products. / Angka kelahiran bayi yang tinggi seharusnya dapat mendorong
pertumbuhan produk baby care dan menjadikannya segmen pasar yang menarik.
Namun terjadi penurunan brand index pada brand besar. Hal ini mengindikasikan
persaingan yang ketat pada segmen ini. Pemasar harus berkompetisi lebih efektif
salah satunya dengan mengoptimalkan social media marketing activity.
Tujuan dari penelitian ini adalah untuk mempelajari pengaruh social
media marketing activity yang dimediasi customer equity terhadap purchase
intention pada produk baby care. Responden dalam penelitian ini berjumlah 164
orang yang merupakan konsumen produk baby care yang aktif di media sosial
seperti Instagram. Dalam penelitian ini digunakan skala likert. Pengumpulan
sampel dilakukan dengan metode non-probability sampling dan teknik
convenience sampling. Untuk analisa data digunakan structural equation model
(SEM) dengan SmartPLS3.
Dalam penelitian ini ditemukan pengaruh signifikan yang positif pada
social media marketing activity, value equity, brand equity dan purchase
intention, dimana pengaruh langsung terkuat terhadap purchase intention
ditemukan dari brand equity sebesar 0,426. Lebih lanjut value equity dan brand
equity terbukti mampu memediasi pengaruh social media marketing activity
terhadap purchase intention. Sedangkan relationship equity tidak berpengaruh
dalam memediasi hubungan antara social media marketing activity terhadap
purchase intention. Nilai R-square dari purchase intention ditemukan sebesar
0.582. Content tentang kesehatan bayi yang update dan menarik visualnya
ditemukan menjadi faktor yang paling menarik perhatian dalam keputusan memfollow akun media sosial produk baby care. Penelitian ini dapat memberikan
manfaat manejerial melalui temuan-temuan seperti diatas. Penelitian lebih lanjut
diperlukan pada kategori yang berbeda dari produk baby care.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Lestari, Wiwi Dewi NIM00000016814 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 UNSPECIFIED |
Additional Information: | T 19-15 LES p |
Uncontrolled Keywords: | social media marketing activity ; customer equity ; value equity ; relationship equity ; brand equity ; purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:30 |
Last Modified: | 18 Jun 2022 01:29 |
URI: | http://repository.uph.edu/id/eprint/28860 |