Chahyono, Jentya (2019) Pengaruh brand personality, warranty, customer reviews dan online product information terhadap brand trust dan dampaknya terhadap purchase intention: studi kasus pada sepeda motor Honda Matic High. Masters thesis, Universitas Pelita Harapan.
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Abstract
This research is aimed to test whether brand personality, warranty, customer
reviews, testimonials, product configurator online, and product description
containing picture variables positive influence to brand trust. Moreover, this
research is also test variables brand trust impact to purchase intention. This
research is intended for potential millennial consumer who have an intention to
buy Honda motorcycle category matic high in Java and Bali, where the total
respondent obtained reaches 398 respondents. This research’s analyzation uses
Smart PLS 3.2.7. This research shows the positive impact that brand personality
warranty, product configurator online, and product description containing picture
variables to brand trust variable, and the research also shows that brand trust has
a positive impact to purchase intention. However, customer reviews and
testimonials variables shows no impact or influence towards brand trust. / Penelitian ini bertujuan untuk menguji apakah variabel brand personality,
warranty, customer reviews, testimonials, product configurator online, dan
product description containing picture berpengaruh positif terhadap brand trust.
Selain itu juga meneliti apakah variabel brand trust berpengaruh pada variabel
purchase intention. Penelitian ini ditujukan kepada konsumen milenial yang
potensial untuk membeli sepeda motor Honda kategori matic high di Jawa dan
Bali dimana total responden yang diperoleh sebanyak 398 responden. Analisa
penelitian ini menggunakan PLS-SEM melalui aplikasi SmartPLS 3.2.7. Hasil
penelitian ini menunjukan variabel brand personality warranty, product
configurator online, dan product description containing picture berpengaruh
positif terhadap brand trust dan brand trust juga berpengaruh positif terhadap
purchase intention. Sedangkan variabel customer reviews dan testimonials tidak
memiliki pengaruh terhadap brand trust.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Chahyono, Jentya NIM01619170049 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 UNSPECIFIED |
Additional Information: | T 19-17 CHA p |
Uncontrolled Keywords: | brand personality ; warranty ; customer reviews ; testimonials ; product configurator online ; product description containing picture ; brand trust ; purchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:31 |
Last Modified: | 22 Jun 2022 06:27 |
URI: | http://repository.uph.edu/id/eprint/28881 |