Agata, Vincentya (2018) Pengaruh brand communication terhadap repurchase intention yang dimediasi brand equity pada brand kopi lokal ready-to-drink. Masters thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
abstract.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (10kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
toc.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (112kB)
![Chapter 1 [thumbnail of Chapter 1]](http://repository.uph.edu/style/images/fileicons/text.png)
chapter 1.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (144kB)
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
chapter 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (64kB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
chapter 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (98kB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
chapter 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (258kB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
chapter 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (18kB)
Preview
bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (60kB) | Preview
Abstract
Ready-to-Drink (RTD) Coffee has economic value. Currently local RTD
coffee brands and products are trending. Nowadays local RTD coffee brands
compete through digital marketing to win competition to gain customers.
Therefore, local RTD coffee brands need to develop digital marketing strategies
through the right communication channels.
The conceptual model in this study was modified from previous research
by adding re-purchase intention, where this variable is influenced by brand
communication consisting of firm-created social media communication and usergenerated social media communication. With intervening variables such as brand
loyalty, brand awareness and perceived quality. This research aim to knowing
which communication that influenced re-purchase intention mediated by brand
equity.
Quantitative hypothesis testing on ready to drink local coffee consumer
population with 123 local coffee consumer in JABODETABEK area. Sample was
taken using non-probability sampling was carried using convenience sampling
through an online questionnaire. Then the primary data was analyzed using
Structural Equation Model (SEM) Partial Least Square (PLS). The results of the
study show the influence of User-Generated Social Media Communication
through the Perceived Quality of Re-Purchase Intention as the most powerful
influence. The second most influential sequence of User-Generated Social Media
Communication is through Brand Loyalty towards Re-Purchase Intention. While
the influence of Firm-Created Social Media Communication was found to be
insignificant. This research recommends that managers of ready to drink local
coffee shop brands to more actively introduce their coffee through vloggers /
bloggers who are active on Instagram. Subsequent research is needed by
distributing questionnaires with wider coverage, not only for the
JABODETABEK area. / Minuman kopi dalam bentuk ready to drink (RTD) memiliki nilai
ekonomis. Saat ini brand kopi lokal melalui produk RTD sedang trending. Brand
kopi lokal RTD bersaing melalui digital marketing untuk memenangkan
persaingan dalam mendapatkan customer kopi lokal RTD. Maka brand kopi lokal
RTD perlu menyusun strategi digital marketing melalui saluran komunikasi yang
tepat.
Model konseptual pada penelitian ini dimodifikasi dari penelitian
sebelumnya dengan menambahkan re-purchase intention, dimana variabel ini
dipengaruhi oleh brand communication yang terdiri dari firm-created social
media communication dan user-generated social media communication. Dengan
variabel intervening brand loyalty, brand awareness dan perceived quality.
Penelitian ini bertujuan untuk mengetahui komunikasi mana yang paling
berpengaruh terhadap re-purchase intention yang dimediasi brand equity.
Dilakukan penelitian kuantitatif uji hipotesis pada populasi penelitian
konsumen kopi brand lokal ready to drink dengan sampel sebanyak 123
konsumen kopi lokal di JABODETABEK. Teknik pengambilan sampel pada
penelitian ini menggunakan non-probability sampling yang diambil secara
convenience sampling melalui kuesioner online. Selanjutnya data primer dianalisa
menggunakan Structural Equiation Model (SEM) Partial Least Square (PLS).
Hasil penelitian menunjukkan pengaruh User-Generated Social Media
Communication melalui Perceived Quality terhadap Re-Purchase Intention
sebagai pengaruh yang paling kuat. Urutan kedua yang paling berpengaruh UserGenerated Social Media Communication melalui Brand Loyalty terhadap RePurchase Intention. Sedangkan pengaruh Firm-Created Social Media
Communication ditemukan tidak signifikan. Penelitian ini bagi manager kedai
kopi brand lokal ready to drink untuk lebih aktif memperkenalkan kopinya
melalui vlogger/blogger yang aktif di Instagram. Penelitian selanjutnya dengan
menyebarkan kuesioner dengan coverage yang lebih luas, bukan hanya untuk
daerah JABODETABEK.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Agata, Vincentya NIM00000030153 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 UNSPECIFIED |
Additional Information: | T 19-16 AGA p |
Uncontrolled Keywords: | brand communication ; social media communication ; firm-created ; user-generated ; brand loyalty ; brand awareness ; perceived quality ; repurchase intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:34 |
Last Modified: | 22 Jun 2022 03:31 |
URI: | http://repository.uph.edu/id/eprint/28994 |