Fahrizal, Kevin (2019) Pengaruh customer brand identification, self congruity dan service value terhadap brand loyalty yang dimediasi oleh brand involvement, brand decision involvement, dan brand satisfaction pada independent speciality coffee shop. Masters thesis, Universitas Pelita Harapan.
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Abstract
This research is aim to know the influence of customer brand identification, self
congruity, and service value to brand involvement, brand decision involvement,
and brand satisfaction can impact brands loyalty on Independent Coffee Shop.
Before conducting this research, a preliminary study was conducted to find out the
problem at a coffee shop. Where there is a problem with consumer loyalty, this
study therefore focuses on branding. This research focuses on consumers who
visit the Independent Coffee Shop in Jakarta aged 18 to 37 years. Data obtained
from an online questionaire that has 20 questions that have been tested for validity
and reliability conducted on 389 respondents using convenience sampling and
likert scale techniques. Calculation of respondents' data is calculated using
structural equation model (SEM) with SmartPLS version 3.2.7. The results of this
study found that there was a significant effect between service value, customer
brand identification on brand involvement and brand decision involvement. Self
congruity towards brand involvement. Brand decision involvement and brand
involvement towards brand satisfaction. Brand satisfaction, brand decision
involvement and brand involvement also have a significant effect on brand
loyalty. The strongest predictor is customer brand identification so that it can be
said that customer brand identification is a predictor that can increase brand
involvement, so that consumers are loyal to the coffee shop. / Penelitian ini bertujuan untuk mengetahui pengaruh customer brand identification,
self congruity, dan service value pada brand loyalty melalui brand involvement,
brand decision involvement, dan brand satisfaction pada Independent Coffee Shop.
Sebelum melakukan penelitian ini, dilakukan penelitian pendahuluan untuk
mengetahui masaah pada sebuah coffee shop. Dimana ditemukan adanya masalah
loyalitas konsumen, oleh karena itu penelitian ini berfokus pada branding.
Penelitian ini mengunakan penelitian kuantitatif. Penelitian ini berfokus pada
konsumen yang berkunjung ke Independent Coffee Shop di Jakarta yang berusia 18
sampai 37 tahun. Data di peroleh dari online questionaire yang memiliki 20
pertanyaan yang sudah dilakukan uji validity dan reliability yang dilakukan pada
389 responden menggunakan teknik convinience sampling dan skala likers..
Perhitungan data responden dihitung menggunakan structural equation model
(SEM) dengan SmartPLS versi 3.2.7. Hasil dari penelitian ini menemukan bahwa
terdapat pengaruh yang signifikan antara service value, customer brand
identification terhadap brand involvement dan brand decision involvement. Self
congruity terhadap brand involvement. Brand decision involvement dan brand
involvement terhadap brand satisfaction. Brand satisfaction, brand decision
involvement dan brand involvement juga berpengaruh signifikan terhadap brand
loyalty. Nilai pengaruh paling besar adalah customer brand identification, sehingga dapat dikatakan customer brand identification merupakan prediktor yang dapat
meningkatkan brand involvement, sehingga konsumen loyal terhadap coffee shop.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Fahrizal, Kevin NIM01619170048 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 UNSPECIFIED |
Additional Information: | T 19-17 FAH p |
Uncontrolled Keywords: | customer brand identification ; self congruity ; service value ; brand loyalty ; brand involvement ; brand decision involvement ; brand satisfaction ; independent coffee shop |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 20 May 2021 02:34 |
Last Modified: | 04 Jun 2022 01:59 |
URI: | http://repository.uph.edu/id/eprint/29001 |