Pratikto, Heru Tri (2018) Perlindungan konsumen atas penerapan kontrak baku yang mengandung klausula eksonerasi (disclaimer) dalam transaksi electronic commerce. Masters thesis, Universitas Pelita Harapan.
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Abstract
The development of electronic commerce transactions (e-commerce) in
Indonesia is very rapid at this time. Many businesses conducting e-commerce
transactions, follow the development of information and telecommunications
media. This invites enthusiasm, especially in the field of commerce through the
internet media. However, in the process of organizing e-commerce transactions is
precisely put forward some business actors apply the transfer of responsibility
through the standard clause listed in the website. Based on this, the writing is
done with the problem of legal protection to the consumer on the application of
standard clause in e-commerce transactions and arrangement of the application of
the standard clause.
The results of the study obtained writing on these issues, namely the
regulations related to the use of standard clauses in e-commerce transactions has
been provided in general in the Law No. 8 of 1999 on Consumer Protection,
where it is more inclined to the application of the exoneration clause.
Furthermore, related consumer protection in e-commerce transactions should be
more attention, given the rapid growth of trade through these transactions. The
government is possible to form Reliability Certification Bodies and / or to
increase the efficiency can be established online dispute resolution, adding
mediation preexisting. / Perkembangan transaksi electronic commerce (e-commerce) di Indonesia
sangat pesat saat ini. Banyak pelaku usaha yang menyelenggarakan transaksi ecommerce, mengikuti perkembangan media informasi dan telekomunikasi. Hal ini
mengundang antusiasme, khususnya di bidang perdagangan melalui media
internet. Namun, pada prosesnya penyelenggaraan transaksi e-commerce ini justru
mengedepankan beberapa pelaku usaha menerapkan pengalihan tanggung jawab
melalui klausula baku yang dicantumkan di dalam websitenya. Berdasarkan hal
tersebut, penulisan dilakukan dengan permasalahan tentang perlindungan hukum
terhadap konsumen atas penerapan klausula baku dalam transaksi e-commerce
dan pengaturan penerapan klausula baku tersebut.
Adapun hasil penulisan didapatkan kajian atas permasalahan tersebut, yaitu
pengaturan terkait penggunaan klausula baku dalam transaksi e-commerce telah
diatur secara umum di dalam Undang-undang Nomor 8 Tahun 1999 tentang
Perlindungan Konsumen, dimana hal tersebut lebih condong ke dalam penerapan
klausula eksonerasi. Selanjutnya, terkait perlindungan konsumen dalam transaksi
e-commerce harus lebih diperhatikan, mengingat semakin pesatnya perkembangan
perdagangan melalui transaksi tersebut. Pemerintah dimungkinkan untuk
membentuk Lembaga Sertifikasi Keandalan dan/atau guna efisiensi dapat
dibentuk penyelesaian sengketa secara online, menambahkan upaya penyelesaian
sengketa yang telah ada sebelumnya
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Pratikto, Heru Tri NIM00000022262 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Budi, Henry Soelistyo NIDN9990388304 UNSPECIFIED |
Additional Information: | T 59-16 PRA p |
Uncontrolled Keywords: | Disclaimer ; Legal Protection ; Consumer protection ; Electronic Transactions |
Subjects: | K Law > K Law (General) |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Law > Master of Law Current > Faculty/School - UPH Karawaci > Faculty of Law > Master of Law |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 21 May 2021 07:03 |
Last Modified: | 19 Oct 2022 09:16 |
URI: | http://repository.uph.edu/id/eprint/29283 |