Putra, Heru Soetanto (2003) Kualitas jasa untuk memelihara kepuasan pelanggan : penelitian tentang perbandingan antara persepsi dan harapan pelanggan terhadap pelayanan Hotel Ibi. Masters thesis, Universitas Pelita Harapan.
Full text not available from this repository.| Item Type: | Thesis (Masters) |
|---|---|
| Creators: | Creators NIM Email ORCID Putra, Heru Soetanto UNSPECIFIED UNSPECIFIED UNSPECIFIED |
| Additional Information: | T 19-01 PUT k |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Users 18 not found. |
| Date Deposited: | 20 May 2021 02:45 |
| Last Modified: | 20 May 2021 02:45 |
| URI: | http://repository.uph.edu/id/eprint/29982 |
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