Djajapranata, Priscilla (2019) Pengaruh atribut aplikasi mobile agregator pesan antar makanan online terhadap conversion. Masters thesis, Universitas Pelita Harapan.
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Abstract
Today, customers have growing interest in food delivery service through online
food delivery aggregator mobile application provided by Indonesia’s ride hailing
players, GrabFood and Go-Food. A survey conducted by the IDN Times in 2019
stated that the food order level in Go-Food was found to be superior to GrabFood.
Therefore, this research will find out what mobile application attributes can help
the food order (conversion) in GrabFood, with descriptive statistic of Go-Food as a
comparison. Data is collected by using non-probability sampling with judgmental
sampling, namely by distributing questionnaires to 102 GrabFood customers and
100 Go-Food customers in Jabodetabek who ordered food at least once in the past
month. Data is then analyzed using SEM-PLS with the SmartPLS program. From
the results of the study, it is found that attributes such as navigational design and
collaboration design have effect on conversion, while visual design and information
design attributes are found to have no effect on conversion. / Saat ini, customer semakin berminat terhadap layanan pesan antar makanan melalui
aplikasi mobile agregator pesan antar makanan online yang disediakan oleh pemain
ride hailing di Indonesia, yaitu GrabFood dan Go-Food. Sebuah survey yang
dilakukan oleh IDN Times pada tahun 2019 menyebutkan bahwa tingkat
pemesanan Go-Food didapati unggul dari GrabFood. Oleh karena itu, penelitian ini
bertujuan mencari tahu atribut apa pada aplikasi mobile yang dapat berpengaruh
terhadap pemesanan makanan (conversion) pada GrabFood, dengan deskripsi
statistik Go-Food sebagai pembanding. Data dikumpulkan dengan cara nonprobability sampling jenis judgmental sampling, yaitu dengan menyebarkan
kuesioner kepada 102 customer GrabFood dan 100 customer Go-Food di
Jabodetabek yang melakukan pemesanan antar makanan minimal sebanyak satu
kali di dalam satu bulan terakhir. Data kemudian dianalisis menggunakan SEMPLS dengan program SmartPLS. Dari hasil penelitian, didapati bahwa atribut
navigational design dan collaboration design berpengaruh terhadap conversion,
sedangkan atribut visual design dan information design didapati tidak memiliki
pengaruh terhadap conversion.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Djajapranata, Priscilla NIM01619170070 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Yugopuspito, Pujianto NIDN0324086701 UNSPECIFIED |
Additional Information: | T 19-17 DJA p |
Uncontrolled Keywords: | Mobile application ; online food delivery ; conversion ; visual design ; information design ; navigational design ; collaboration design |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 07 May 2021 08:25 |
Last Modified: | 19 Aug 2021 08:35 |
URI: | http://repository.uph.edu/id/eprint/35677 |