The importance of employee performance and customer loyalty at Jelim Indonesia Medan

Irawan, Jenny (2019) The importance of employee performance and customer loyalty at Jelim Indonesia Medan. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

The beauty clinic industry is one of the most important sectors in the hospitality industry. Since customers are at the very heart of hospitality industry, maintaing a focus on the customer is extremely important if you want to achieve success. The company have to provide a good work strategy of its their product or service to enhance their beauty clinic industry. The purpose of this research of work is to analyze the role of employee performance and also with their strategy in the development of beauty clinic industry. The aim is also show the impact of employee performance and how the strategy could be used to ensure success in highly competitive in the hospitality industry.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Irawan, Jenny
NIM1501020012
s00000014439@student.uph.edu
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Lie, Jung Sen
NIDN0108018602
liejungsen@gmail.com
Uncontrolled Keywords: importance of employee performance; company strategy; customer loyalty; hospitality industry
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Medan > Business School > Management
Current > Faculty/School - UPH Medan > Business School > Management
Depositing User: Users 14734 not found.
Date Deposited: 22 Jun 2021 09:46
Last Modified: 14 Jan 2022 02:23
URI: http://repository.uph.edu/id/eprint/36712

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