Keynan, Keynan (2016) The role of online concern and online experience in building e-loyalty female online shoppers in indonesia through e- trust and e-satisfaction. Masters thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (357kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter 1 [thumbnail of Chapter 1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 1.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (503kB)
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (562kB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (540kB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (856kB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (347kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (482kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (991kB)
Abstract
As the growing number of e-commerce users in Indonesia, fashion product is a good opportunity for online clothing store businesses in Indonesia. therefore knowing how to create and maintain e-loyalty towards customers is important, especially their female online shoppers because female is an active online consumer in online fashion product. The purpose of this study is to examine some factors that mediate the development of e- loyalty, those factors are e-trust, and e-satisfaction with online concern and online experience , particularly in the context of online clothing store and female who have online clothing store shopping experience in Indonesia.
Quantitative method was used in this study. The subject in this study are females who have online clothing store shopping experience in Indonesia at least three times. Distributing questionnaires was conducted in this study. The total number of subjects used in this study is 200 subjects, and structural equation modeling was performed to analyze the measurement and structural models using smartPLS ver.2 software.
The results of this study are perceived delivery time and website design are positively associated with e-satisfaction, but website design is not positively associated with e-trust. Perceived online security is positively associated with e-trust, whereas perceived online privacy is not positively associated with e-trust. Last, both e-trust and e-satisfaction shown to have a positively associated with e-loyalty, and both of them are an important mediating factor for developing e-loyalty female online shoppers in the context of online clothing store in Indonesia
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Keynan, Keynan NIM08220100004 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Huliselan, Juanna Judith NIDN006065801 UNSPECIFIED |
Additional Information: | T 19-14 KEY p |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18 not found. |
Date Deposited: | 26 Jun 2019 02:42 |
Last Modified: | 17 Dec 2024 04:31 |
URI: | http://repository.uph.edu/id/eprint/3807 |