Gambaran tingkat kepuasan komunitas gereja sinar kasih terhadap pelayan kesehatan puskesmas Menteng = A description of the level of beam church community satisfaction with the health services of Menteng community health centers

Pricilia, Jenifer and Emasari, Leygita and Sihite, Marcel A (2020) Gambaran tingkat kepuasan komunitas gereja sinar kasih terhadap pelayan kesehatan puskesmas Menteng = A description of the level of beam church community satisfaction with the health services of Menteng community health centers. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Menteng Health Center is a health center located in the village of Palangka. The data obtained shows that the health center services have not provided good services, the waiting room is inadequate, some appearance is not neat, and there are officers who are not polite. The purpose of this study: to find out the level of satisfaction of the Sinar Kasih Church community to the health services of the Menteng Health Center Research Methods: This research uses descriptive quantitative. The study uses a questionnaire that refers to SERVQUAL theory. The questionnaire was adopted from the Adawiah questionnaire (2015), and Adawiyah (2015) tested the validity and reliability of 30 residents of the Sedan Community Health Center. The results of the validity and reliability test stated that the instrument was declared valid and reliable. The sampling technique used accidental sampling with inclusion criteria: people aged 17-59 years and had been treated at a health center. The author processes data with Univariate data. The study was conducted at the Menteng Palangkaraya Health Center. Initially the author will conduct research on the description of community satisfaction with the services of the Binong puskesmas, but because of the Covid-19 outbreak, the writer made a change of location so that the research was conducted at the Sinar Kasih Church community to the Menteng Puskesmas. Research Results: The results of the study found that the service quality of Menteng Public Health Center in Tangibles (-0.49), Reliability (-0.88), Responsiveness (-0.29), Assurance (-0.3), Empathy (- 0.39) ). Menteng health service quality (-0.35.) Suggestions for improving service quality for all work areas.

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