Eric, Eric (2019) The impact of food quality management towards customer satisfaction in ministro café medan. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (94kB) | Preview
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (690kB) | Preview
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (495kB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (513kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
This research was conducted at Café Ministro Medan where it is based on the survey that there is a decrease in consumer satisfaction which can be seen from the decline in the level of consumer complaints that have an impact on decreasing sales.The purpose of this quantitative research is to determine whether food quality management has an effect on consumer satisfaction at Café Ministro Medan.To get the data needed for this study, the sampling convenience method is being carried out and the questionnaire uses a five-option Likert scale spread to Café Ministro consumers.After collecting data, using descriptive research design, the method used is descriptive analysis, validity test, reliability test, correlation coefficient test (score 0.700), test coefficient of determination (49%). The results of the t-test tcount 10.258>ttable 1.982 and a significant value of 0.007 <0.05, means that the management of food quality has an effect on consumer satisfaction at Café Ministro Medan.According to the tests conducted in the study, it was revealed that the management of food quality had an influence on customer satisfaction at Café Ministro Medan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Eric, Eric 1501020270 s00000016994@student.uph.edu UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Augustinus, Daniel Cassa NIDN0410088403 daniel.augustinus@uph.edu |
Uncontrolled Keywords: | Food Quality Management, Customer Satisfaction, Cafes and Restaurants |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | rony lubis |
Date Deposited: | 28 Jun 2021 08:32 |
Last Modified: | 13 Jan 2022 06:55 |
URI: | http://repository.uph.edu/id/eprint/39830 |