Caitlyn, Felicia (2021) The effect of beverage menu variations towards customer satisfaction at Me & Coffee Works. Bachelor thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (836kB)
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (371kB) | Preview
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (770kB) | Preview
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (485kB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (647kB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
The writer conducted this research at Me& Coffee Works Medan. The
writer observed that there are often customers and regular customers claiming that
they are bored or wants more menu variations at this coffee shop.
This research design is descriptive quantitative or correlation research. The
data presented in this research are numerical and descriptive form. According to
Sugiyono (2005) descriptive method is to define and evaluate research which
resulting not in an extensive outcome. From the collected data, methods applied are
validity and reliability test, descriptive analysis, correlation coefficient test,
coefficient of determination test, and hypothesis test of partial t-test
The purpose of this research is to find out if there are the effect of beverage
menu variations towards customer satisfaction at Me& Coffee Works. To gather
the data needed for this research, questionnaire of likert-scale is used to respondents
which are customers of Me& Coffee Works.
The writer would like to recommend Me& Coffee Works to improve on
their menu such as adding seasonal menu, getting on better product ingredients,
adding on more lite bites, and collaborating on more F&B brands.
Based on this research test results, it has been obtained that beverage menu
variations has the effect towards customer satisfaction at Me& Coffee Works. / Penulis melakukan penelitian ini di Me& Coffee Works Medan. Penulis
mengamati bahwa seringkali ada pelanggan dan pelanggan tetap yang mengaku
bosan atau ingin variasi menu yang lebih banyak di kedai kopi ini.
Desain penelitian ini adalah penelitian deskriptif kuantitatif atau korelasi.
Data yang disajikan dalam penelitian ini berbentuk numerik dan deskriptif.
Menurut Sugiyono (2005) metode deskriptif adalah mendefinisikan dan
mengevaluasi penelitian dimana tidak ada lagi menghasilkan hasil yang lebih
kompleks. Metode yang digunakan adalah uji validitas dan reliabilitas, analisis
deskriptif, uji koefisien korelasi, uji koefisien determinasi, dan uji hipotesis uji-t
parsial.
Tujuan dari penelitian kuantitatif ini adalah untuk mengetahui apakah ada
pengaruh variasi menu minuman terhadap kepuasan konsumen di Me & Coffee
Works. Untuk mengumpulkan data yang diperlukan dalam penelitian ini,
digunakan kuesioner skala likert kepada responden yang merupakan pelanggan Me
& Coffee Works.
Penulis ingin merekomendasikan Me& Coffee Works untuk meningkatkan
menu mereka seperti menambahkan menu musiman, mendapatkan bahan produk
yang lebih baik, menambahkan lebih banyak kudapan, dan berkolaborasi merek
merek F&B.
Berdasarkan hasil pengujian penelitian ini didapatkan bahwa variasi menu
minuman berpengaruh terhadap kepuasan konsumen pada Me & Coffee Works.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Caitlyn, Felicia NIM03013170016 feliciacaitlyn@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Augustinus, Daniel NIDN0410088403 daniel.augustinus@uph.edu |
Uncontrolled Keywords: | beverage menu variations, customer satisfaction, café and restaurants, coffee shops |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 11835 not found. |
Date Deposited: | 14 Aug 2021 14:29 |
Last Modified: | 18 Jan 2022 02:53 |
URI: | http://repository.uph.edu/id/eprint/41514 |