Christian, Kevin (2021) The effect of employee service skills toward employee performance in Killiney Kopitiam Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The purpose of this study is to analysis whether there is any effect of Employee
Service Skills towards Employee Performance in Killiney Kopitiam Medan. This research
might help other researcher to get more information about this topic. Employee Service
Skills is one of the crucial skills in the food and beverage industry. This is because of
customers’ not only hoping for good food quality but also excellent service.
For the research design the researcher using quantitative method as the research
design the writer using IBM SPSS Statistic 25. The data use in this research are primary
and secondary data. For the data analysis method, the writer used descriptive statistic,
validity & reliability, normality test, correlation coefficient test, heteroscedasticity test,
determination test, linear regression test and t test.
The result of the normality test shows that the questioner is normally distributed.
Moreover, the coefficient of correlation test and coefficient of determination test shows
that Employee Service Skills have a relationship towards Employee Performance. After
doing the research and analysis, it can be concluded that Employee Service Skills have a
moderate relationship towards Employee Performance in Killiney Kopitiam Medan/Tujuan dari penelitian ini adalah untuk menganalisis apakah ada pengaruh
kemampuan servis karyawan terhadap kinerja karyawan di Killiney Kopitiam Medan.
Penelitian ini dapat membantu peneliti lain untuk mendapatkan informasi lebih lanjut
tentang topik ini.
Kemampuan servis karyawan menjadi tombak perusahaan yang bergerak di
bidang makanan dan minuman. Karena persepsi dari pelanggan terhadap restoran yang
ada bukan hanya dari kualitas makanan yang disajikan tetapi juga kemampuan
karyawan dalam melayani tamu.Untuk desain penelitian peneliti menggunakan metode
kuantitatif sebagai desain penelitian. Penulis menggunakan IBM SPSS Statistic 25. Data
yang digunakan dalam penelitian ini adalah data primer dan sekunder. Untuk metode
analisis data, penulis menggunakan statistik deskriptif, validitas & reliabilitas, uji
normalitas, uji koefisien korelasi, uji heteroskedastisitas, uji determinasi, uji regresi
linier dan uji t
Hasil uji normalitas menunjukkan bahwa penanya berdistribusi normal. Lalu,
koefisien uji korelasi dan uji koefisien determinasi menunjukkan bahwa kemampuan
karyawan mempunyai hubungan dengan kinerja karyawan. Setelah dilakukan dengan
penelitian dan analisis, dapat disimpulkan bahwa Kemampuan Servis Karyawan
memiliki hubungan yang moderat terhadap Kinerja Karyawan di Killiney Kopitiam
Medan
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Christian, Kevin NIM00000017056 Kevinnchristiann@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Augustinus, Daniel Cassa NIDN0410088403 UNSPECIFIED |
Uncontrolled Keywords: | employee service skills; employee performance; effect between employee service skills and employee performance |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Users 18917 not found. |
Date Deposited: | 20 Aug 2021 11:31 |
Last Modified: | 18 Jan 2022 03:02 |
URI: | http://repository.uph.edu/id/eprint/41964 |