Factors that influenced purchase decision mediated by customer trust of luxury fashion brand in Indonesia

Emilia, Kristy (2021) Factors that influenced purchase decision mediated by customer trust of luxury fashion brand in Indonesia. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

In this study using independent variables, namely product quality, price, and brand image. The mediating variable in this study is customer trust and the dependent variable in this study is the purchase decision. The purpose of this study is to find out whether there is an influence between product quality, price, and brand image of Luxury fashion brand in Indonesia (Balenciaga) on purchase decisions. Then, does customer trust affect the purchase decision at Balenciaga Indonesia.The research findings state that product quality, price, and brand image affect customer trust in Balenciaga Indonesia. Then, customer trust has an influence on purchase decisions in Balenciaga Indonesia. This research was conducted over a period of 3 months from September to November 2021.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Emilia, Kristy
NIM01011180057
kristyemilia06@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Bernarto, Innocentius
NIDN0320016501
innocentius.bernarto@uph.edu
Uncontrolled Keywords: product quality; price; brand image; customer trust; purchase decision
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Users 14531 not found.
Date Deposited: 22 Dec 2021 08:51
Last Modified: 01 Mar 2022 03:23
URI: http://repository.uph.edu/id/eprint/43853

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