Pengaruh Green Practice pada Brand Awareness, Brand Association, Perceived Quality dan Brand Loyalty terhadap Satisfaction dan Word of Mouth: Panasonic

Aldani, Jingga Gita (2022) Pengaruh Green Practice pada Brand Awareness, Brand Association, Perceived Quality dan Brand Loyalty terhadap Satisfaction dan Word of Mouth: Panasonic. Bachelor thesis, Universitas Pelita Harapan.

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Abstract

Penggunaan produk elektronik guna mempermudah kehidupan saat ini menjadi hal yang umum untuk dilakukan oleh setiap orang. Namun, penggunaan produk elektronik tersebut tidak diimbangi dengan praktik lingkungan hidup. Dimana setiap produsen dan konsumen elektronik masih memiliki tanggungan untuk tetap menjaga lingkungan dalam penggunaannya. Untuk memahami pengaruh dari praktik hijau pada kesadaran merek, asosiasi merek, kualitas persepsi dan kesetiaan merek terhadap kepuasan dan pemasaran mulut ke mulut maka diperlukan penelitian yang lenoh lanjut dan faktor apa saja yang mempengaruhinya. Data diolah menggunakan SmartPLS v.3.2.9 dengan melakukan analasis data validitas, reliabilitas, common method bias. Penelitian ini dilakukan dengan cara menyebarkan kuisioner melalui form kepada 383 orang responden serta dilakukan analisis yang lebih mendalam. Melalui hasil penelitian didapat beberapa faktor seperti praktik hijau, kesadaran merek, asosiasi merek, kualitas persepsi dan kesetiaan merek mempengaruhi kepuasan pembelian konsumen dan penyebaran pemasaran dari mulut ke mulut barang-barang elektronik dari Panasonic.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Aldani, Jingga Gita
NIM01011170192
belindajingga@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Hariandja, Evo Sampetua
NIDN0324056501
UNSPECIFIED
Uncontrolled Keywords: Green practice; Brand awareness; Brand association; Perceived quality; Brand loyalty; Satisfaction; Word of mouth
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Users 14153 not found.
Date Deposited: 05 Jan 2022 15:31
Last Modified: 07 Jan 2022 06:13
URI: http://repository.uph.edu/id/eprint/44053

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