Raharjo, Richo (2022) Pengaruh harga, lokasi, dan kualitas pelayanan terhadap kepuasan pasien rawat jalan RS X di Kota Surakarta. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk mengetahui : 1) Apakah harga berpengaruh
positif terhadap kepuasan pasien rawat jalan di RS X Surakarta 2) Apakah lokasi
berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta 3)
Apakah kualitas pelayanan berpengaruh positif terhadap kepuasan pasien rawat
jalan di RS X Surakarta. Pendekatan kuantitatif digunakan dalam penelitian ini
dengan teknik purposive sampling. Populasi dalam penelitian ini adalah pasien
rawat jalan RS X di Surakarta. Sampel yang digunakan dalam penelitian ini
sebanyak 200 responden. Metode pengumpulan data menggunakan kuesioner
dengan skala Likert dan pengolahan data menggunakan teknik analisis Partial Least
Square-Structural Equation Modeling (PLS-SEM) dengan bantuan program
SmartPLS 3.0 / The objective of this study are to know: 1) Does price have a positive effect
on patient satisfaction, 2) Does location have a positive effect on patient
satisfaction, 3) Does service quality have a positive effect on patient satisfaction.
This study uses a quantitative approach using purposive sampling technique. The
population in this study were outpatients at X Hospital in Surakarta. The sample
used in this study were 200 respondents. The data collection method used a
questionnaire with a Likert scale and data processing used the Partial Least
Square-Structural Equation Modeling (PLS-SEM) analysis technique with the help
of the SmartPLS 3.0 program.
Item Type: | Thesis (Masters) |
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Creators: | Creators NIM Email ORCID Raharjo, Richo NIM01616200004 raharjoricho@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bernarto, Innocentius NIDN0320016501 innocentius.bernarto@uph.edu |
Uncontrolled Keywords: | harga ; lokasi ; kualitas pelayaan ; kepuasan pasien |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Richo Ryanto Raharjo |
Date Deposited: | 24 Jan 2022 02:08 |
Last Modified: | 27 Jan 2022 03:58 |
URI: | http://repository.uph.edu/id/eprint/44758 |