Pengaruh harga, lokasi, dan kualitas pelayanan terhadap kepuasan pasien rawat jalan RS X di Kota Surakarta

Raharjo, Richo (2022) Pengaruh harga, lokasi, dan kualitas pelayanan terhadap kepuasan pasien rawat jalan RS X di Kota Surakarta. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk mengetahui : 1) Apakah harga berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta 2) Apakah lokasi berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta 3) Apakah kualitas pelayanan berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta. Pendekatan kuantitatif digunakan dalam penelitian ini dengan teknik purposive sampling. Populasi dalam penelitian ini adalah pasien rawat jalan RS X di Surakarta. Sampel yang digunakan dalam penelitian ini sebanyak 200 responden. Metode pengumpulan data menggunakan kuesioner dengan skala Likert dan pengolahan data menggunakan teknik analisis Partial Least Square-Structural Equation Modeling (PLS-SEM) dengan bantuan program SmartPLS 3.0 / The objective of this study are to know: 1) Does price have a positive effect on patient satisfaction, 2) Does location have a positive effect on patient satisfaction, 3) Does service quality have a positive effect on patient satisfaction. This study uses a quantitative approach using purposive sampling technique. The population in this study were outpatients at X Hospital in Surakarta. The sample used in this study were 200 respondents. The data collection method used a questionnaire with a Likert scale and data processing used the Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis technique with the help of the SmartPLS 3.0 program.

Item Type: Thesis (Masters)
Creators:
CreatorsNIMEmail
Raharjo, RichoNIM01616200004raharjoricho@gmail.com
Contributors:
ContributionContributorsNIDN/NIDKEmail
Thesis advisorBernarto, InnocentiusNIDN0320016501innocentius.bernarto@uph.edu
Uncontrolled Keywords: harga ; lokasi ; kualitas pelayaan ; kepuasan pasien
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Richo Ryanto Raharjo
Date Deposited: 24 Jan 2022 02:08
Last Modified: 27 Jan 2022 03:58
URI: http://repository.uph.edu/id/eprint/44758

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