Raharjo, Richo (2022) Pengaruh harga, lokasi, dan kualitas pelayanan terhadap kepuasan pasien rawat jalan RS X di Kota Surakarta. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini bertujuan untuk mengetahui : 1) Apakah harga berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta 2) Apakah lokasi berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta 3) Apakah kualitas pelayanan berpengaruh positif terhadap kepuasan pasien rawat jalan di RS X Surakarta. Pendekatan kuantitatif digunakan dalam penelitian ini dengan teknik purposive sampling. Populasi dalam penelitian ini adalah pasien rawat jalan RS X di Surakarta. Sampel yang digunakan dalam penelitian ini sebanyak 200 responden. Metode pengumpulan data menggunakan kuesioner dengan skala Likert dan pengolahan data menggunakan teknik analisis Partial Least Square-Structural Equation Modeling (PLS-SEM) dengan bantuan program SmartPLS 3.0 / The objective of this study are to know: 1) Does price have a positive effect on patient satisfaction, 2) Does location have a positive effect on patient satisfaction, 3) Does service quality have a positive effect on patient satisfaction. This study uses a quantitative approach using purposive sampling technique. The population in this study were outpatients at X Hospital in Surakarta. The sample used in this study were 200 respondents. The data collection method used a questionnaire with a Likert scale and data processing used the Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis technique with the help of the SmartPLS 3.0 program.
Item Type: | Thesis (Masters) | ||||||||
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Uncontrolled Keywords: | harga ; lokasi ; kualitas pelayaan ; kepuasan pasien | ||||||||
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
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Depositing User: | Richo Ryanto Raharjo | ||||||||
Date Deposited: | 24 Jan 2022 02:08 | ||||||||
Last Modified: | 27 Jan 2022 03:58 | ||||||||
URI: | http://repository.uph.edu/id/eprint/44758 |
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Pengaruh Harga, Lokasi, dan Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan RS X di Kota Surakarta. (deposited UNSPECIFIED)
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