Djuarsa, Yona Aditya (2021) Pengaruh brand experience, brand image, dan brand satisfaction terhadap brand loyalty pada pengguna Iphone di Indonesia. Masters thesis, Universitas Pelita Harapan.
Preview
Yona Aditya-REV.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (56kB) | Preview
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (788kB) | Preview
Preview
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
Preview
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices (1)_watermark.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
Tujuan penelitian ini adalah untuk menganalisis fenomena 3 variabel bebas Brand Experience, Brand Image, dan Brand Satisfaction dalam pembentukan kesetiaan pelanggan terhadap merek Iphone terhadap penggunanya di Indonesia. Penelitian
ini menggunakan pendekatan kuantitatif yang menggunakan pengguna Iphone di Indonesia sebagai objek dari penelitian ini. Penyebaran kuisioner ini dilakukan dengan menggunakan metode penyebaran kuisioner kepada responden yang masuk
dengan kriteria yang dibutuhkan yaitu pengguna Iphone dan tinggal di Indonesia. Sampel penelitian ini terdiri dari 386 responden yang menggunakan Iphone dan tinggal di Indonesia yang mana memenuhi persyaratan dari penelitian ini. Penelitian ini diuji menggunakan SmartPLS 3.0 dan hasil dari penelitian ini menunjukan bahwa 3 variabel Brand Experience, Brand Image, dan Brand Satisfaction memberikan pengaruh yang positif dan signifikan terhadap kesetiaan pelanggan para pengguna Iphone yang ada di Indonesia. Selain membahas pengaruhnya terhadap Brand Loyalty juga dibahas variabel mediator yang ada pada model penelitian ini. Secara teoritis penelitian ini juga dapat memberikan manfaat terhadap pengembangan strategi perusahaan untuk dapat meningkatkan loyalitas pelanggan dengan cara merumuskan strategi yang cocok untuk meningkatkan kesetiaan konsumen. / The purpose of this study was to analyse the phenomenon of 3 independent
variables Brand Experience, Brand Image, and Brand Satisfaction in the formation of customer loyalty to the iPhone brand to its users in Indonesia. This study uses a quantitative approach that uses iPhone users in Indonesia as the object of this research. The distribution of this questionnaire was carried out using the
questionnaire distribution method to respondents who entered with the required criteria, namely iPhone users and living in Indonesia. The sample of this study consisted of 386 respondents who use iPhone and live in Indonesia which fulfils the requirements of this study. This study was tested using SmartPLS 3.0 and the results of this study indicate that the 3 variables Brand Experience, Brand Image, and Brand Satisfaction have a positive and significant influence on customer loyalty for iPhone users in Indonesia. In addition to discussing its influence on Brand Loyalty, it also discusses the mediator variables that exist in this research model. Theoretically, this research can also provide benefits to the development of corporate strategies to increase customer loyalty by formulating suitable strategies to increase customer loyalty.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Djuarsa, Yona Aditya NIM01619200015 aditya.yeo@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Berlianto, Margaretha Pink NIDN0327037904 margaretha.berlianto@uph.edu |
Uncontrolled Keywords: | Brand Experience ; Brand Image ; Brand Satisfaction ; Brand Loyalty |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 18436 not found. |
Date Deposited: | 26 Jan 2022 08:55 |
Last Modified: | 10 Mar 2022 07:57 |
URI: | http://repository.uph.edu/id/eprint/44841 |