Nata, Christopher (2022) Anteseden dari viewing experience pada platform over the top service dan konsekuensinya (studi pada Viewer Disney+ Hotstar di Indonesia). Masters thesis, Universitas Pelita Harapan.
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Abstract
Saat ini hadirnya platform Over the Top (OTT) streaming memudahkan akses film kapan
saja dan dimana saja. Platform ini telah mentransformasi industri perfilman kepada suatu
tantangan yang baru untuk memberikan experience yang baik kepada para penonton.
Experience yang dirasakan oleh penonton di bioskop berbeda dengan experience yang
dirasakan oleh penonton di platform OTT. Namun, sejauh ini penelitian yang membahas
mengenai experience dalam konteks platform OTT masih belum ditemukan. Untuk
mengisi kekosongan tersebut, maka disusun model penelitian yang dimodifikasi dari
model penelitian terdahulu. Tujuan penelitian ini adalah untuk menguji pengaruh dari
movie attribute, platform ease of use, dan subscription fee terhadap intention to
recommend platform, intention to recommend movie, dan intention to continue subscribe
yang dimediasi oleh viewing experience. Metode PLS-SEM digunakan untuk
menganalisis data empiris yang diperoleh dengan purposive sampling dan didapatkan 439
responden yang memenuhi syarat sebagai sampel penelitian dari penyebaran kuesioner
secara online. Hasil penelitian ini menunjukan bahwa anteseden dari viewing experience
yang paling signifikan mempengaruhi adalah movie attribute, diikuti dengan subscription
fee, dan platform ease of use. Kemudian, hasil analisis jalur menunjukan bahwa variabel
mediasi viewing experience terbukti memiliki pengaruh yang kuat terhadap intention to
recommend platform, intention to recommend movie, dan intention to continue subscribe.
Terdapat implikasi manajerial bagi platform OTT untuk memperbanyak konten yang
edukatif, menggunakan value based pricing, seleksi film dari content creator pihak
ketiga, menggiatkan pemasaran pada media sosial, dan melakukan riset dan
pengembangan pada platform agar performa meningkat dan semakin mudah digunakan. / The emergence of Over the Top (OTT) streaming platform is increasingly making
movies more accessible anytime and anywhere. This platform has transformed the
film industry into a new challenge to provide better experience for the audience.
The experience felt by the audience in the cinema different from the OTT platform.
However, until now the research that discusses the experience in the context of
OTT platform has not yet been found. Therefore, to fill that gap, a research model
modified from the previous research model was developed. The prpose of this
study was to examine the effect of movie attribute, platform ease of use, and
subscription fee toward the intention to recommend platform, intention to
recommend movie, and intention to continue subscribe mediated by the viewing
experience. PLS-SEM method was used to analyze the empirical data obtained
purposively. As many as 439 responds are gathered through online
questionnaires. The result of this study indicate that the antecedent of viewing
experience that has the most significant influence is movie attribute, followed by
subscription fee, and platform ease of use. Further analysis showed that viewing
experience proved to have strong effect toward intention to recommend platform,
intention to recommend movie, and intention to continue subscribe. There are
managerial implications for OTT platform, that is to enrich educational movie,
adopt value based pricing, to be more selective toward content provided by third
party content creator, to do social media marketing, and to do research and
development concerning the platform performances and ease of use.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Nata, Christopher NIM01619200055 christopher.nataa@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Antonio, Ferdi NIDN0321026802 ferdi.antonio@lecturer.uph.edu |
Uncontrolled Keywords: | movie experiences ; movie attribute ; streaming ; marketing ; perceived value |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Users 22949 not found. |
Date Deposited: | 28 Jan 2022 02:38 |
Last Modified: | 10 Mar 2022 06:16 |
URI: | http://repository.uph.edu/id/eprint/44996 |