agustinus, mikhael (2022) Analisis pengaruh physical environment, food quality, customer orientation, communication, relationship benefits, price fairness terhadap customer loyalty melalui relationship quality pada konsumen Ropang Plus Plus di Surabaya. Masters thesis, universitas pelita harapan.
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Abstract
Pertumbuhan industri restoran makanan di Indonesia cukup berkembang pesat,seiring berjalannya waktu restoran makanan dibedakan salah satunya restoran makanan cepat saji, yang dimana restoran makanan cepat saji ini tidak perlu menunggu waktu yang lama.Seiring berjalannya waktu pola masyarakatpun mulai bergeser dan cenderung lebih menyukai restoran cepat saji dikarenakan lebih cepat dan praktis.Salah satu restoran cepat saji di Indonesia adalah Warunk UpNormal Surabaya yang memiliki pengaruh terhadap perkembangan industri restoran cepat saji.
Item Type: | Thesis (Masters) | ||||||||||||
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Uncontrolled Keywords: | Physical Environment, Food Quality, Customer Orientation, Communication, Relationship Benefits, Price Fairness, Relationship Quality | ||||||||||||
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||||||
Divisions: | University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management Current > Faculty/School - UPH Surabaya > Business School > Master of Management |
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Depositing User: | Users 19209 not found. | ||||||||||||
Date Deposited: | 15 Mar 2022 02:53 | ||||||||||||
Last Modified: | 15 Mar 2022 02:53 | ||||||||||||
URI: | http://repository.uph.edu/id/eprint/47154 |
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