Repositori Universitas Pelita Harapan
+ Advanced Search

Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna shopee apps di Surabaya

susannia, monica (2022) Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna shopee apps di Surabaya. Masters thesis, universitas pelita harapan.

[thumbnail of TITLE.PDF] Text (TITLE.PDF)
title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (513kB)
[thumbnail of Toc.pdf]
Preview
 Text (Toc.pdf)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (218kB) | Preview
[thumbnail of Bab1.pdf]
Preview
 Text (Bab1.pdf)
Bab 1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (737kB) | Preview
[thumbnail of Bab2.pdf] Text (Bab2.pdf)
Bab 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (204kB)
[thumbnail of Bab3.pdf] Text (Bab3.pdf)
Bab 3.pdf
Restricted to Registered users only
Download (222kB)
[thumbnail of Bab4.pdf] Text (Bab4.pdf)
Bab 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (715kB)
[thumbnail of Bab5.pdf] Text (Bab5.pdf)
Bab 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (159kB)
[thumbnail of Bibliography.pdf]
Preview
 Text (Bibliography.pdf)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (135kB) | Preview
[thumbnail of Appendices.pdf] Text (Appendices.pdf)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (643kB)

Abstract

Shopee Apps menjadi salah satu aplikasi e-commerce yang paling sering digunakan dengan jumlah transaksi yang mengalami peningkatan hingga 130% di tahun 2020. Shopee Apps juga menjadi aplikasi e-commerce top of mind masyarakat untuk berbelanja online selama pandemi Covid-19. Oleh karena itu, penting bagi Shopee Apps untuk dapat menentukan kualitas layanan yang dapat ditawarkan memiliki pengaruh terhadap kepuasan konsumen dan niat perilaku dari konsumen. Kualitas pelayanan yang diteliti merupakan e-service quality yang terdiri dari tiga faktor, yaitu environment quality, delivery quality, dan outcome quality
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
susannia, monica
02619200006
itsmoncus
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
suryaputra, ronald
UNSPECIFIED
UNSPECIFIED
Thesis advisor
ameliaa, amelia
UNSPECIFIED
UNSPECIFIED
Uncontrolled Keywords: environment quality; delivery quality; dan outcome quality terhadap behavioral intention melalui customer satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Master of Management
Current > Faculty/School - UPH Surabaya > Business School > Master of Management
Depositing User: Monica Susannia
Date Deposited: 17 Mar 2022 02:58
Last Modified: 17 Mar 2022 02:58
URI: http://repository.uph.edu/id/eprint/47167

Actions (login required)

View Item
View Item