Pengaruh penerapan sistem informasi djp terhadap kepuasan pengguna dengan kualitas informasi sebagai variabel moderating pada kpp pratama Surabaya Wonocolo

Pakaya, Olivia Christianti (2016) Pengaruh penerapan sistem informasi djp terhadap kepuasan pengguna dengan kualitas informasi sebagai variabel moderating pada kpp pratama Surabaya Wonocolo. Bachelor thesis, Universtitas Pelita Harapan.

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Abstract

Pajak merupakan sumber pendapatan utama negara yang digunakan untuk pembiayaan dan pembangunan kesejahteraan masyarakat. Perkembangan mengenai perpajakan terus berlangsung dan terus dilakukan perubahan-perubahan untuk memaksimalkan pendapatan negara melalui pajak. DJP selaku lembaga yang berwenang di Indonesia melakukan reformasi perpajakan. Reformasi tersebut berupa modernisasi sistem perpajakan. Salah satu bentuk modernisasi tersebut adalah pengembangan aplikasi sistem informasi DJP. Penelitian ini menggunakan tiga variabel, yaitu sistem informasi DJP, kualitas informasi dan kepuasan pengguna. Tujuan penelitian ini adalah untuk menguji dan menganalisis pengaruh sistem informasi DJP terhadap kepuasan pengguna dengan kualitas informasi sebagai variabel moderating. Objek penelitian ini adalah pegawai pada Kantor Pelayanan Pajak Pratama Surabaya Wonocolo. Metode yang digunakan dalam pemilihan sampel adalah purposive sampling dengan responden sebanyak 100 orang. Hasil analisis yang pertama menunjukkan bahwa penerapan sistem informasi DJP berpengaruh terhadap kepuasan pengguna. Hasil analisis kedua menunjukkan bahwa penerapan sistem informasi DJP tidak berpengaruh terhadap kepuasan pengguna dengan kualitas informasi sebagai variabel moderating / Tax is a major source of state revenue that used for financing and develop public welfare. Developments regarding taxation has continued and continues to do changes to maximize revenue through tax countries. DJP as the authorized tax institution in Indonesia, carried out some taxation reforms. The reform of the taxation is a form of modernization system. One of that form is the DJP information system application development. This research uses three variables, they are variable DJP information systems, information quality and user satisfaction. The purpose of this research are to examine and analyze the effect of the information system DJP to user satisfaction with the quality of information as moderating variable. The object of this study are employees at the Tax Office Primary Wonocolo Surabaya. The method used in selection of the sample is purposive sampling with 100 respondends. The results of the first analysis showed that the application of information systems DJP effect on user satisfaction. The results of the second analysis showed that the application of information systems DJP does not affect the user satisfaction with the quality of information as moderating variable
Item Type: Thesis (Bachelor)
Creators:
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Email
ORCID
Pakaya, Olivia Christianti
NIM01220130008
UNSPECIFIED
UNSPECIFIED
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Contribution
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Chrisdianto, Chrisdianto
UNSPECIFIED
UNSPECIFIED
Thesis advisor
Magdalena, Renna
UNSPECIFIED
UNSPECIFIED
Uncontrolled Keywords: sistem informasi DJP; kualitas informasi; kepuasan pengguna; DJP information systems; information quality; user satisfaction
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: University Subject > Current > Faculty/School - UPH Surabaya > Business School > Accounting
Current > Faculty/School - UPH Surabaya > Business School > Accounting
Depositing User: Rafael Rudy
Date Deposited: 06 Jun 2022 03:31
Last Modified: 06 Jun 2022 03:31
URI: http://repository.uph.edu/id/eprint/47633

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