Rachmawati, Meitysari (2016) Keterkaitan sikap karyawan pada industri perhotelan di Bali terhadap tempat kerja yang menyenangkan mempengaruhi kepuasan bekerja, performa pekerjaan dan organizational citizenship behavior toward individual (OCBI). Masters thesis, Universitas Pelita Harapan.
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Abstract
The hospitality industry in Bali is one of the businesses that have the potential
to be developed. One way to develop this industry sector is to increase customer
satisfaction to come and stay in hotels in Bali. The company should consider all
aspects related to dealing with all employees to achieve job satisfaction and thus
contribute to the achievement of customer satisfaction.
This study aims to examine the attitude of the employees in tjie hospitality
industry to the place to work and its relationship with Job Satisfaction, Task
Performance and Organizational Citizenship Behavior toward individual (OCBI).
This study will show how the workplace fun can drive business performance.
This research uses descriptive analysis techniques, with primary data
collection techniques using questionnaires and secondary data from literature data and
websites that support research. The population is all employees working under the
group Oasis Hotel Management in Bali, while the sample amounted to 125 employees
Oasis Hotel Management who work at Oasis Lagoon Sanur, Kuta Rhadana Hotel and
Hotel Oasis Tanjung Benoa. Sampling was done by sampling technique convenient
sampling.
The results of this study indicate that foe Attitude Toward Workplace Fun
positively affect Experienced Workplace Fun. And for employees with Experienced
Workplace Fun positively and directly affect the Job Satisfaction, Task Performance
and Organizational Citizenship Behavior toward individual. / Industri perhotelan di pulau Bali merupakan salah satu jenis usaha yang
berpotensi untuk teras dikembangkan. Salah satu cara untuk mengembangkan sektor
industri ini adalah dengan meningkatkan kepuasan pelanggan yang datang dan
menginap di hotel-hotel di Bali. Pihak perusahaan diharuskan memperhatikan sehiruh
aspek yang berhubungan yang berhubungan dengan seluruh kaiyawan demi
tercapainya kepuasan keija sehingga memberikan kontribusi bagi tercapainya
kepuasan pelanggan.
Penehtian ini bertujuan untuk menehti sikap karyawan pada industri
perhotelan teihadap tempat keija yang menyenangkan dan hubungannya dengan
kepuasan kerja, kinerja tugas dan Organizational Citizenship Behavior toward
individual (OCBI). Studi ini akan menunjukan tempat keija yang menyenangkan (fun)
dapat mendorong performa bisnis.
Penelitian ini menggunakan teknik anahsa deskriptif, dengan teknik
pengumpulan data primer dengan menggunakan kuesioner dan data sekunder dari data
kepustakaan dan website-website yang mendukung penelitian. Populasinya adalah
seluruh karyawan yang bekeija dibawah kelompok Oasis Hotel Management di Pulau
Bali, sedangkan sampelnya beijiunlah 125 karyawan Oasis Hotel Management yang
bekeija di Oasis Lagoon Sanur, Hotel Rhadana Kuta dan Hotel Oasis Tanjung Benoa.
Pengambilan sampel dilakukan dengan teknik sampling convenient sampling.
Hasil penelitian ini menunjukkan bahwa Attitude Toward Workplace Fun
secara positif mempengaruhi Experienced Workplace Fun. Dan bagi kaiyawan dengan
Expereinced Workplace Fun secara positif dan langsung mempengaruhi Job
Satisfaction, Task Performance dan Organizational Citizenship Behavior toward
individual.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Rachmawati, Meitysari NIM00000002915 UNSPECIFIED UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Huliselan, Juana Judith NIDN0006065801 UNSPECIFIED |
Uncontrolled Keywords: | Workplace Fun ; Hospitality Business ; Job Satisfaction ; Task Performance ; OCBI ; Employees Behavior |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Phillips Iman Heri Wahyudi |
Date Deposited: | 17 Jun 2022 04:51 |
Last Modified: | 17 Jun 2022 04:51 |
URI: | http://repository.uph.edu/id/eprint/47843 |