Hansel, Hendry (2022) Pengaruh Customer Engagement, Customer Trust, Brand Attachment dan Brand Image terhadap Brand Loyalty di Uniqlo Indonesia. Bachelor thesis, Universitas Pelita Harapan.
Preview
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (24kB) | Preview
Preview
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (125kB) | Preview
Preview
To C.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (575kB) | Preview
![Chapter 1 [thumbnail of Chapter 1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 1.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (715kB)
![Chapter 2 [thumbnail of Chapter 2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter 3 [thumbnail of Chapter 3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter 4 [thumbnail of Chapter 4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
![Chapter 5 [thumbnail of Chapter 5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter 5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (554kB)
Preview
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB) | Preview
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (2MB)
Abstract
Hendry Hansel (01011180162), 2022.
PENGARUH CUSTOMER ENGAGEMENT, CUSTOMER TRUST, BRAND
ATTACHMENT DAN BRAND IMAGE TERHADAP BRAND LOYALTY DI
UNIQLO INDONESIA
Uniqlo merupakan brand fashion yang memproduksi pakain casual. Uniqlo juga
memproduksi pakaian olahraga seperti tenis dan golf. Uniqlo teguh terhadap value
dari brand dan juga memberikan informasi yang aktual tentang produk yang dijual
melalui platform digital mereka. Uniqlo walau. Uniqlo sendiri lebih menekankan
terhadap e-commerce dibandigkan toko fisik. Data yang digunakan dalam penelitian
ini dikumpulkan dengan menyebarkan kuesioner melalui google form dengan jumlah
sampel 300 responden. Penelitian ini menggunakan metode analisa SPSS 26. Hasil
penelitian ini menunjukan bahwa Brand Attachment tidak berpengaruh positif
terhadap Brand Loyalty, Customer Trust berpengaruh positif terhadap Brand Loyalty,
Customer Engagement tidak berpengaruh positif terhadap Brand Loyalty, dan Brand
Image berpengaruh positif terhadap Brand Loyalty. Penelitian ini bertujuan untuk
melihat seberapa besar pengaruh Brand Loyalty terhadap bisnis retail ini.
Kata Kunci: PENGARUH CUSTOMER ENGAGEMENT, CUSTOMER TRUST,
BRAND ATTACHMENT DAN BRAND IMAGE TERHADAP BRAND LOYALTY DI
UNIQLO INDONESIA
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Hansel, Hendry 01011180162 mailto:hendryhanselcy@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Bernarto, Innocentius 0320016501 innocentius.bernarto@uph.edu Thesis advisor Purba, John Tampil 0320086205 john.purba@uph.edu Thesis advisor Hariandja, Evo Sampetua 0324056501 evo.hariandja@uph.edu |
Uncontrolled Keywords: | Pengaruh Customer Engagement, Customer Trust, Brand Attachment Dan Brand Image Terhadap Brand Loyalty Di Uniqlo Indonesia |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Medan > Business School > Management Current > Faculty/School - UPH Medan > Business School > Management |
Depositing User: | Hendry Hansel |
Date Deposited: | 29 Jun 2022 05:23 |
Last Modified: | 29 Jun 2022 05:23 |
URI: | http://repository.uph.edu/id/eprint/48210 |