Putri, Fransiska Widelya Sri Rayani (2022) Hubungan Antara Perceived Food Quality, Price Fairness, Perceived Value, dan Satisfaction Terhadap Revisit Intentions dan Word of Mouth Intentions pada Restoran Wing Heng Indonesia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini akan melakukan penelitian terhadap restoran dimsum Wing Heng di
Indonesia, dengan tujuan penelitian yaitu untuk mengetahui apakah kualitas
makanan (perceived food quality), kewajaran harga (price fairness), nilai yang
dirasakan pelanggan (perceived value), serta kepuasan pelanggan (satisfaction)
dapat mempengaruhi niat mengunjungi kembali (revisit intention) dan WOM
intention. Objek penelitian ini adalah restoran Wing Heng di Indonesia. Subjek
penelitian ini adalah konsumen yang pernah mengunjungi dan melakukan transaksi
pembelian produk makanan dari restoran Wing Heng di Indonesia. Teknik
pengambilan sampel dalam penelitian ini menggunakan metode non-probability
convenience sampling, dengan menyebarkan kuesioner yang berisi 303 responden.
Kemudian data diolah menggunakan program SmartPLS 3.2.9. Hasil dari penelitian
ini menyatakan bahwa kualitas makanan yang dirasakan memiliki pengaruh positif
terhadap kewajaran harga, kewajaran harga memiliki pengaruh positif terhadap
nilai yang dirasakan pelanggan, nilai yang dirasakan pelanggan memiliki pengaruh
positif terhadap kepuasaan pelanggan, dan kepuasan pelanggan memiliki pengaruh
positif terhadap WOM intention pada Restoran Wing Heng Indonesia.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Putri, Fransiska Widelya Sri Rayani NIM01011180065 putri_kimiko@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Hutabarat, Zoel NIDN0304128001 UNSPECIFIED |
Uncontrolled Keywords: | perceived food quality, price fairness, perceived value, satisfaction, revisit intention, WOM intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Fransiska Widelya Sri Rayani Putri |
Date Deposited: | 07 Jul 2022 04:04 |
Last Modified: | 07 Jul 2022 04:04 |
URI: | http://repository.uph.edu/id/eprint/48305 |