Sugondo, Firdaus Razie (2022) Pengaruh waktu tunggu, kebersihan, kenyamanan, dan harga terhadap pasien rawat jalan Rumah Sakit Medika Lestari. Masters thesis, Universitas Pelita Harapan.
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Abstract
Penelitian ini dilakukan untuk mengukur pengaruh waktu tunggu, kebersihan, kenyamanan, dan harga terhadap kepuasan pasien rawat jalan di Rumah Sakit Medika Lestari. Penelitian ini dilakukan di rumah sakit Medika Lestari, Tangerang dengan jumlah sampel sebanyak 212 responden. Teknik pengambilan sample menggunakan convenience sampling. Metode analisis data dengan pendekatan PLS-SEM menggunakan program SmartPLS 3.0. Hasil penelitian menunjukkan bahwa waktu tunggu, kebersihan, kenyamanan, dan harga berpengaruh positif terhadap kepuasan pasien rawat jalan di Rumah Sakit Medika Lestari sedangkan waktu tunggu tidak berpengaruh positif terhadap kepuasan pasien instalasi rawat jalan di Rumah Sakit Medika Lestari.
Item Type: | Thesis (Masters) | ||||||||
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Uncontrolled Keywords: | waktu tunggu ; kebersihan ; kenyamanan ; harga ; kepuasan pasien | ||||||||
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration |
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Depositing User: | Users 14952 not found. | ||||||||
Date Deposited: | 13 Jul 2022 01:25 | ||||||||
Last Modified: | 30 Sep 2022 02:09 | ||||||||
URI: | http://repository.uph.edu/id/eprint/48573 |
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